Business Office Receptionist

Commonwealth Primary Care is seeking a Business Office Receptionist for our Central Billing Office.

Summary of Duties

Greets visitors and patients in a prompt, courteous & helpful manner.

Update patient demographic information in the computer accurately and promptly.

Answers and screens telephone calls, accurately takes messages, transfers to appropriate staff, or provides necessary information in an expedient manner while providing excellent customer service, compassion and kindness.

Process patient account payments made by phone.

Collects insurance copayments/co-insurance and payments on account balances.

Sets up payment plans with patients.

Scans documents to patient accounts and labels them appropriately.

Key charges in EMR as needed.

Other clerical duties as assigned.

Must possess ability to multi-task and be willing to cross-train.

Keeps waiting area neat and work area organized.

Comply with Commonwealth Primary Care's (CPC) policies and procedures. Follows guidelines required by HIPAA, OSHA regulations and Red Flag Rule. Maintains appropriate attendance and punctuality as defined by CPC policies.

Knowledge, Skills and Abilities

Knowledge of Business Office procedures. Knowledge of grammar, spelling and punctuation to type patient information. Skill in operating a computer and photocopy machine. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instructions.

Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees and the public.

EDUCATION: High school graduation or GED EXPERIENCE

• Strong interpersonal, organizational and communication skills required.
• Light typing skills (45 wpm) and computer skills.

EXPERIENCE: 1-2 years prior work experience preferred, preferably in a customer service-oriented role

Job Type: Full-time, in-office position Monday – Friday 8:30am – 5pm

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s)

• Fully vaccinated for COVID-19?

Experience

• Customer service: 1 year (Preferred)

Work Location: In person