TECHNICAL SUPPORT ENGINEER

Responsibilities

• Acts as an intermediary between customer and factory. Ensures the implementation of CIP, BKM's, Safety Notices, and retrofits; and communicates performance/reliability issues.
• Provides Alpha Site Support to Engineering. Specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design in house on an engineering tool.
• Provides Beta Site Support. Specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design.
• Provides system support for engineering systems in reliability and/or applications lab.
• Provides engineering relief by working assigned projects in conjunction with vendors, customers and engineering owner. Act as a mentor for junior levels engineers.
• Field Escalation Focal Point: Provides for a contact point within the factory and/or customers to call upon.
• Resolves customer problems, complaints and issues utilizing appropriate internal and external resources. Act as crisis manager when necessary.
• Makes presentations at the engineering and management level to customers on system upgrades, support plans, technical demonstrations.
• Organizes and implements training seminars for customers and field service engineers on product upgrades, customer problems, concerns and possible solutions (Product Specialist Meetings).
• Creates technical publications and reviews documents covering technical improvements.
• Assists field service engineers and customers with on-site training when necessary. Helps training department to define necessary training for field service engineers on system upgrades and new systems components.
• Develops and presents financial analysis on retrofits, warranty costs, etc., Works with spares to help set initial stocking levels.
• Controls expenses within Ecomicron guidelines.
• May perform other duties as assigned.

Job Specific Knowledge

• Prior knowledge of Applied Materials products, customer base.

Qualifications

Skills

• Exceptional communication skills.
• Capability to quickly grasp semiconductor front end equipment
• Ability to travel 15%- 30% of the time.

Education

INCUMBENTS TYPICALLY WILL HAVE THE FOLLOWING REQUIREMENTS

• B.S. Level Degree in Electrical Engineering, Mechanical Engineering, Chemical Engineering or a related discipline, and 5-7 years engineering experience working with Plasma Etch, PVD, CVD, or related, or equivalent.

INCUMBENTS ARE PREFERRED WHO POSSESS THE FOLLOWING

• M.S. level degree, and 7+ years experience, with 3 years in project management/supervisory role, or equivalent.

Ecomicron is an Equal Opportunity Employer committed to diversity in its workforce.

Job

Technical Support

Primary Location

United States, California, San Jose

Shift

Day Job

Travel

Yes

Relocation Package

Yes

EcoMicron is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, physical or mental disability, or status as a Protected Veteran. We are seeking exceptional talent to help us invent the future!

If you are interested in our opening, please send your applications to info@ecomicron.com