Regional Manager, International Technology (Peru based)

Job overview

What's Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

The Regional Manager, Technology leads regional technology vendor performance and partners with franchise owners and regional leadership to align technology with business needs. This role drives issue resolution, identifies growth opportunities through technology, and represents regional priorities to central teams to support effective delivery across local markets.

The role is Peru based and supports regional delivery from a Remote Office

• Peru.

How you will work with vendors and markets

You will manage day-to-day relationships with local and regional technology vendors, acting as a key point of contact for both FOs and internal teams.

Tracking vendor performance against contracts and Service Level Agreements (SLAs) is central to the role: you hold vendors accountable for quality and delivery commitments and act as a third party to help mediate and resolve issues between local vendors and market teams. By doing so, you build FO confidence and demonstrate the benefits of PJI’s delivery assurance.

You will also partner with FOs to perform gap analysis on existing vendor agreements, track contract expiration dates, and provide assistance in negotiations or renewals to ensure alignment with PJI’s “non-negotiable” standards over time.

Growing the business through technology

Working closely with Regional General Managers and FOs, you will proactively identify opportunities to increase sales by better applying existing or proven vendor technologies.

As the primary technology advisor to the regional leadership team, you will translate technical concepts and vendor performance into business impact and act as the local market advocate during the early stages of the technology development cycle. Your role ensures regional needs, requirements, and limitations are validated and championed within the global product roadmap.

Handling issues and driving resolution

In partnership with local markets and central teams, you will triage and drive the resolution of key regional issues:

• Technical Issues: for bugs or poor integrations, you will mediate between markets and vendors to diagnose root causes and drive a resolution plan, acting as the primary escalation point.
• Process & Knowledge Gaps: when problems arise from poor local knowledge of technology or processes, you will coach local teams to improve adherence to standards and prevent recurring problems.
• New Feature & Development Needs: for new business requirements, you will validate the opportunity and translate it into clear requirements for central Product and Development teams, ensuring the voice of the region is a key factor in planning and investment decisions.

Experience, education and credentials we expect

Degree-level education or equivalent professional experience is required. A certification in vendor management, service management (e.g., ITIL), or project management is required.

You should have proven experience managing technology vendors, partners, or key supplier relationships and demonstrable experience working as a strategic business partner to non-technical teams, including Franchisees, Commercial, and Marketing. Direct operational or commercial experience within the specific region (LATAM, EMEA, or APAC) is expected.

The personal and functional skills that matter here

We need someone with exceptional relationship management and interpersonal skills who can work with a high degree of autonomy in a regional capacity. Excellent organizational and planning skills, with the ability to manage multiple priorities, are important.

Strong influencing and stakeholder management skills, a practical and structured approach to resolving issues at their source, and the ability to quickly assess risks, performance data, and business impact are all required. A commercial mindset that connects technology performance to business outcomes is essential.

You will build strong, collaborative relationships with vendors, regional business leaders, and central technology teams and communicate complex technical information and strategic direction clearly to diverse audiences. You will act as a credible and articulate representative of the International Technology team to regional stakeholders.

Who we are and what we value

EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.

DO THE RIGHT THING – We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.

PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.

INNOVATE TO WIN – We champion and challenge for a better way in all we do.

HAVE FUN – We find joy, create meaningful impact and celebrate the journey together.

Our core competencies include being CUSTOMER CENTRIC, RESULTS DRIVEN, focused on CONTINUOUS IMPROVEMENT, having a BIAS FOR ACTION, and WINNING TOGETHER through cross-functional collaboration.

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work — but it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John's is a Federal Contract employer who participates in E

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• Right to Work Poster (Spanish). Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.

At Papa John's, we LOVE pizza. It brings people together and brings out the best in all of us. Just like our ingredients and toppings, we combine in unique ways to deliver a truly tantalizing result. Here, you're a valued team member right from the start. We want you to contribute your best ideas, collaborate and keep building your skills.