Senior Data Analyst, CX

Bill is hiring a Senior Data Analyst, CX with 3 - 5 years of experience. Based in United States - San Jose, CA and with Hybrid ways of working.

Job description and responsibilities

Our Customer Experience team is growing! We’re looking for a proven analyst to join us and contribute to shaping the future direction of the company. Part of this role is tactical; you’ll be responsible for finding data, putting it into a reportable format, interpreting it for CX teams, and telling meaningful stories that deliver the message that you have found in the data.

The other part is strategic: you’ll be a thought partner in measuring our CX performance and identifying opportunities to improve.

• Support CX team by delivering data, repeatable dashboards and analysis to inform operations and strategic decisions.
• Identify and define leading indicators that align with CX 2.0 mission and objectives.

Requirements and qualifications

We’d Love To Chat If You Have

• Experience with SQL required; Salesforce, QuickSight, Google Looker useful
• 3+ years of experience
• Bachelor’s or Master’s degree in a quantitative field
• Background in supporting customer service or digital self services divisions helpful but not required
• SaaS and/or Fintech knowledge helpful but not required
• Strong analytical and problem-solving skills
• Advanced data visualization skills, ability to communicate data-heavy content
• Ability to foster collaborative relationships and support cross-functional teams throughout the company
• Excellent communication and presentation skills
• Ability to work independently, prioritize, and manage multiple projects