Sr. Manager, Customer Account Management

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

Logitech is seeking a transformational Senior Manager, Supply Chain - Customer Account Management to lead and scale a team focused on enabling growth and delivering world-class supply chain solutions for North America's Direct accounts.

This leader will drive AI-enabled planning and execution, foster deep customer-centric partnerships, and champion end-to-end supply chain operations to meet the evolving needs of our retail and etail customers. The ideal candidate thrives in a fast-paced, dynamic environment, embraces a growth mindset, and has expertise in Omni-channel growth, Social Commerce, and digital fluency.

You will report to the Director of NAM Customer Supply Chain Operations and will be instrumental in shaping the future of fulfillment and customer service of Logitech. Your team is customer facing and partnering with the commercial organization to enable growth and scalability with world-class supply chain solutions.This is a hybrid role requiring 3 days in office each week.

Flexibility of Location to hire includes San Jose, CA or Dallas, TX.

Key Responsibilities

• Lead and develop Customer Account Managers overseeing replenishment and supply chain operations, while driving scalability and operational excellence.
• Cultivate best-in-class customer relationships through Joint Business Planning (JBP), Quarterly Business Reviews (QBR), and forward-looking PSI (Production, Sales, Inventory) strategies.
• Bridge AI-driven planning innovations with seamless execution to deliver transformative customer experiences across retail, etail, and Omni-channel platforms.
• Champion supply chain best practices and push boundaries in fulfillment, leveraging AI and digital tools to unlock efficiencies and growth opportunities.
• Shape and influence organizational change by fostering collaboration across stakeholders and enabling impactful solutions that deliver consistent results.
• Establish win win supply chain partnerships with Customers

What We're Looking For

• Strong expertise in end-to-end supply chain operations, with deep knowledge of forecasting, replenishment, and future-focused planning methodologies

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• Proven track record in customer-centric leadership, building transformative partnerships, and creating value through seamless operational execution.
• Visionary mindset with a passion for leveraging AI, data-driven strategies, and digital fluency to achieve breakthrough results.
• Experience in Omni-channel growth, Social Commerce, and leading agile teams in high-growth industries.
• High emotional intelligence paired with technical proficiency in influencing and collaborating across cross-functional teams and external partners.

Qualifications

For consideration, you must bring the following skills and expertise:

• 12+ years of supply chain experience, including leadership roles managing managers.
• Proven expertise in end-to-end supply chain operations, forecasting, replenishment, and planning systems (Kinaxis experience is a plus).
• Experience in Omni-channel growth, digital commerce, and leveraging AI capabilities for process innovation.
• Strong analytical and decision-making ability, even with incomplete information.
• Exceptional communication and cross-functional leadership skills, with a demonstrated ability to build collaborative relationships internally and externally.
• Proven ability to multitask, prioritize, and deliver results in a dynamic environment.
• Customer-first mindset with a passion for driving continuous improvement and operational excellence.
• Industry experience in IT, technology, or consumer electronics preferred.
• Willingness to travel to customers, partners, and sales offices regularly.

Education

• Master's Degree in Business, Operations Management, Supply Chain Management, Engineering or similar discipline from a recognised premier college/ university, or equivalent direct experience

Compensation

This position offers an annual base salary typically between $ 120,000 and $ 205,000.  In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.

Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave.

Logitech also offers Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, access to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and access to Auto, Home, and Pet Insurance.

#LI- SN1

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises.

Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future.

We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.

Skills

Artificial Intelligence (AI), Best Practices, Business Operations, Business Plan, Continuous Improvement, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Diversity, Forecasting, Leadership, Operational Improvement, Operations Management, Partner Sales, Process Improvement, Retail, Sales, Sales Management, Supply Chain, Supply Chain Management, Supply Chain Operations, Team Lead/Manager, Team Player, Willing to Travel, Work From Home

About the Company

Logitech International SA