Assistant Account Manager

OVERVIEW

Assistant Account Manager - Employee Benefits

Las Vegas, NV (Hybrid) | Preference for PST MST time zones

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We're seeking a Assistant Account Manager who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.

About Alera Group

Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service.

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You'll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

Why Alera Group

• Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
• Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
• Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

RESPONSIBILITIES

What You'll Do / Your ImpactClient Experience & Advisory Support

• Serve as a primary point of contact for key employee benefits clients and their employees
• Assist employees with day-to-day questions related to benefits programs and enrollment
• Meet with clients to discuss insurance needs, service issues, and ongoing support
• Maintain open communication with Producers, keeping them informed of important account activity, issues, and opportunities

Operational & Compliance Excellence

• Identify and resolve claims and billing issues by coordinating with employees and insurance carriers
• Support all aspects of the enrollment process, including eligibility, qualifying events, terminations, quoting, proposals, and plan design clarification
• Work with carriers on renewals, contract changes, and plan updates
• Prioritize workload effectively and request assistance when needed to meet service expectations
• Maintain accurate documentation and adhere to department procedures and service standards

Growth & Retention

• Partner with Producers on renewal strategy and new business opportunities
• Provide a high level of support to retain, expand, and service existing accounts
• Assist with prospect support in coordination with Producers as needed
• Participate in training, seminars, and continuing education to enhance technical expertise
• Provide training and mentoring support to peers

QUALIFICATIONS

What You BringRequired

• High school diploma or equivalent; college degree preferred
• Minimum of three years of experience supporting employee group benefits
• Active Life & Health insurance license
• Strong listening skills and attention to detail
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Ability to work effectively in a fast-paced environment with frequent interruptions

Preferred

• Experience with benefits enrollment systems and compliance processes
• Experience presenting benefits information to client groups

Core Competencies

• Client-first mindset and service excellence
• Organization, thoroughness, and follow-through
• Strong communication and collaboration
• Accountability and professionalism
• Problem-solving and adaptability

ADDITIONAL INFORMATION

Compensation

Salary range

$60,000 - $75,000 per year

Benefits

Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model

This role is Hybrid

Skills

Billing, Brokerage, Communication Skills, Compensation and Benefits, Competitive Analysis/Strategy, Contract Approval, Customer Experience, Customer Support/Service, Detail Oriented, Documentation, Employee Benefits, Establish Priorities, Follow Through, Health Insurance, High School Diploma, Insurance, Life Insurance, Mentoring, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Problem Solving Skills, Property and Casualty Insurance, Regulatory Requirements, Retention Programs, Retirement Plan, Sales Management, Team Player, Training/Teaching

About the Company

Alera Group