General Administration Executive Assistant NEW

General Administration Executive Assistant in Las Vegas, NV, United States for TELUS Digital

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General Administration Executive Assistant

Req ID: Req_00185183_US

Location: Las Vegas, NV, United States

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Description

Position Overview

The Executive Administrative Assistant (or Coordinator) provides high-level administrative and coordination support to the Senior Director of North America Operations. This role is responsible for managing calendars, travel, expenses, and follow-through while serving as a professional first point of contact to reduce operational noise and ensure efficient execution.

This position is ideal for a highly organized, detail-oriented professional who thrives in structured environments, values professionalism, and takes pride in flawless execution.

Work Environment

• Fast-paced, deadline-driven environment.
• Requires discretion, adaptability, and consistent professionalism.
• Role may require flexibility to support multiple time zones within the Americas.

Success in This Role Looks Like

• Executive calendars are well-managed, realistic, and protected.
• Administrative tasks are completed accurately and on time.
• Follow-ups and reminders reduce last-minute requests and missed deadlines.
• The Senior Director experiences a meaningful reduction in day-to-day administrative noise.
• Stakeholders experience professional, efficient interactions.

Key Responsibilities Include

Executive Administrative Support

• Manage complex calendars across multiple time zones, ensuring clear scheduling, priorities, and preparation.
• Coordinate domestic and international travel, including itineraries and logistics.
• Prepare, submit, and track expense reports accurately and on time.
• Maintain spreadsheets, trackers, and administrative records using Google Suite.
• Compose and prepare correspondence and other professional communications.

Support meeting logistics, including scheduling, materials preparation, minutes documentation, and follow-ups.

• Prepare PowerPoint/Google Slides presentations to support leadership presentations and meetings.
• Coordinate development of IBR (Investor Business Review) and Client Visit decks, including research, compilation, notes documentation, and follow-up tasks.
• Coordinate onsite visitors and meetings.
• Manage catering orders for onsite events
• Assist with onsite and offsite engagement activities and activity coordination

Follow-Up & Execution Tracking

• Track action items, commitments, and deadlines from meetings.
• Send reminders and follow-ups to ensure timely completion.
• Research, prioritize, and follow up on incoming issues and concerns, including those of a sensitive or confidential nature.
• Prepare verbal or written status summaries for the Senior Director.
• Flag overdue or incomplete items for escalation when needed.
• Maintain visibility to sensitive and confidential information as essential to effective tracking and follow-up execution.

Communication & Coordination

• Serve as the first point of contact for administrative and logistical inquiries.
• Route requests to the appropriate teams using defined processes and guidelines.
• Coordinate with internal teams such as HR, Finance, Facilities, IT, and Operations for administrative matters.
• Communicate professionally with leaders and team members while maintaining appropriate boundaries.
• Build and maintain professional relationships with stakeholders, including staff and external partners.

Professional Standards & Confidentiality

• Handle sensitive information with discretion and professionalism.
• Maintain a calm, organized, and respectful presence in a fast-paced environment.
• Avoid involvement in office politics or employee relations matters.

Required Experience, Skills & Competencies

• 2+ years of experience in an administrative, executive assistant, or office coordination role.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in Google Workspace and/or Microsoft 365; including spreadsheets and word processing
• Clear, professional communication skills (verbal and written).
• Demonstrated ability to follow processes, meet deadlines, and manage details accurately.
• Ability to work independently and under pressure.
• Ability to exercise good judgment in a variety of situations.
• Ability to articulate complex issues in an easy to understand manner.
• Strong interpersonal skills and ability to build relationships with stakeholders.
• High level of professionalism, discretion, and reliability.
• High school diploma or equivalent

Preferred Experience, Skills & Competencies

• Experience supporting senior leaders in operations-heavy or fast-paced environments.
• Experience working across multiple departments or locations.
• Familiarity with expense reporting systems and scheduling across time zones.

TELUS Values

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace changes and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

About Company

TELUS Digital is the customer experience transformation partner to the world''s most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant''s qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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Skills

Administrative Skills, Artificial Intelligence (AI), Calendar Management, Catering Services, Communication Skills, Customer Acquisition, Customer Experience, Customer Support/Service, Detail Oriented, Documentation, Employee Relations, Establish Priorities, Executive Assistant Skills , Expense Reporting Software, Finance, Follow Through, Leadership, Logistics, Microsoft PowerPoint, Microsoft Product Family, Multitasking, Operations Processes, Order Management, Organizational Skills, Politics, Prepare Correspondence, Presentation/Verbal Skills, Records Management, Spreadsheets, Team Player, Time Management, Willing to Travel, Word Processing, Writing Skills

About the Company

TELUS Digital Inc