Information Technology Manager

Job Summary

Lead, manage and continuously improve the Company's Information Technology function, including IFS, Infrastructure, Networks, AWS, Azure, Cybersecurity and IT Support, ensuring the delivery of secure, reliable and cost-effective IT services that support business operations and strategic objectives.

The IT Manager is responsible for planning, implementing and maintaining technology solutions, managing IT resources and vendors, and driving continuous improvement across all IT services.

Qualifications & ExperienceBachelor's Degree in Information Technology, Computer Science, Information Systems, or equivalent.

Professional certifications such as ITIL, PMP, Microsoft, Cisco, VMware, AWS, Azure, Cybersecurity are an advantage.8–10 years of relevant experience, including at least 3 years in a managerial role.

Duties & Responsibilities

• Develop and implement the Company's IT strategy, roadmap and annual IT plan in alignment with business objectives.
• Lead and manage all IT functions, including IFS, Infrastructure, Networks, AWS, Azure, Cybersecurity, Business Applications and IT Support.
• Ensure the availability, reliability, security and performance of all business-critical IT systems and services.
• Establish and monitor departmental KPIs, service levels (SLAs) and performance metrics to ensure high-quality service delivery.
• Manage the implementation, enhancement and support of IFS and other business applications to meet operational requirements.
• Lead IT projects and digital transformation initiatives, ensuring timely delivery within approved scope, budget and quality standards.
• Evaluate emerging technologies and recommend solutions that improve operational efficiency, security and business value.
• Develop, implement and enforce IT policies, standards and procedures in line with industry best practices and company governance requirements.
• Ensure the effectiveness of cybersecurity controls, data protection measures, backup processes, disaster recovery and business continuity plans across on-premises infrastructure and AWS/Azure environments.
• Manage IT risks and ensure compliance with applicable regulations, software licensing requirements and internal policies.
• Prepare, manage and monitor the IT budget, ensuring cost-effective utilization of technology investments and maximizing return on investment.
• Manage relationships with external vendors, consultants and service providers, including contract administration and performance evaluation.
• Lead, coach, develop and evaluate IT team members, ensuring appropriate resource allocation, technical competency and succession planning.
• Promote a customer-focused IT culture by continuously improving user support, service quality and end-user satisfaction.
• Prepare periodic reports for Executive Management on IT performance, major initiatives, risks, cybersecurity, budgets and improvement opportunities.
• Stay current with industry trends and emerging technologies, including IFS, AWS and Azure, to support continuous innovation and business growth.
• Perform any other duties assigned by Executive Management.