eMRO Client Services Representative (Onsite)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We have an opportunity for the role of eMRO Client Services Representative within our Toxicology division based out of Richmond, VA, and this is an onsite role.

Divisional Information

Toxicology delivers workplace drug and alcohol testing solutions that help employers maintain safe, healthy, and productive work environments.

As the eMRO Client Services Representative, you’ll have the chance to support the medical review process for workplace drug testing programs. You’ll partner with clients, laboratories, clinicians, and MRO vendors to ensure accurate, compliant, and timely results.

What You’ll Work On

• Support drug testing services by coordinating medical review activities across a diverse client base.
• Partner with MRO vendors, clinicians, laboratories, and internal teams to ensure accurate and timely case resolution.
• Document client and donor interactions, review activities, and issue details with a high degree of accuracy.
• Manage inbound and outbound phone calls and emails related to test results, reporting, documentation, and process inquiries.
• Maintain compliance with medical review procedures and assist in resolving process-related issues.
• Coordinate receipt and review of source documentation, resolving missing information or discrepancies.
• Verify the accuracy and completeness of results throughout the MRO review process.
• Request and track supporting documentation from vendors, collection sites, and clients to facilitate case completion.
• Perform follow-up activities to ensure reviews are completed within established timelines.
• Apply Abbott Rapid Diagnostics quality policies and procedures in daily operations.

Required Qualifications

• High school diploma or equivalent.
• Experience supporting customer, client service, administrative, or operations processes requiring accuracy and documentation management.

Preferred Qualifications

• Bachelor’s degree from an accredited college or university.
• Call center or contact center experience.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Experience supporting drug testing, occupational health, or workplace screening services.
• Knowledge of Federal DOT drug testing regulations.
• Familiarity with collection, laboratory, and medical review procedures.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.

The base pay for this position is $18.45 – $36.85 per hour. In specific locations, the pay range may vary from the range posted.