Customer Service Rep

Job Opportunity - Customer Service Representative

FTC Equipment, LLC

Kansas City, MO

FTC Equipment, LLC is a full service distribution company located in Kansas City, MO that focuses on pumping equipment used in the municipal, industrial, and power markets. We provide equipment sales and service support to our customer base in Kansas and Missouri.

We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support that will enhance their overall experience with our company. The ideal candidate will be proactive, empathetic, and possess excellent communication skills.

Key Responsibilities

• Respond promptly to customer inquiries via phone and email, providing accurate information and assistance.
• Support customer inquiries and issues with a proactive approach and ensure a high level of satisfaction.
• Maintain knowledge of our products, services, and policies to effectively address customer needs.
• Document all customer interactions and transactions in our CRM system for tracking and reporting purposes.
• Collaborate with other team members and departments to improve customer service and resolve complex issues.
• Follow up with customers to ensure their concerns have been addressed and they are satisfied with the outcome.
• Assist in identifying opportunities for process improvements to enhance the customer experience.
• Stay informed about industry trends and best practices in customer service.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Previous experience in customer service or a related field is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficiency in Quickbooks, Microsoft Office Suite and experience with customer relationship management (CRM) software.
• Ability to work effectively both independently and as part of a team.

What We Offer

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment.

How to Apply

If you are passionate about providing outstanding customer service and want to be part of a dynamic team, we would love to hear from you! Please submit your resume and a cover letter details for review.

Thank you for considering a career with FTC Equipment, LLC. We look forward to welcoming you to our team!