ERP Support Specialist

Job Summary

This position has dual-role responsibilities for ERP specialist at the Re-Refinery to support accounting and Shipping/Receiving process coordination. Ensures data accuracy, supports reporting and month-end close, drives process improvements, and provides user training and IT support to maintain efficient Re-Refinery operations.

Reporting Relationship

Reports directly to the Re-Refinery Accounting Manager and secondary to the Shipping & Receiving Manager. (due to limited functions of ADP and that the Re-Refinery Accounting Manager does not report to the RR Manager but used to, the employees will reside in the S/R Manager’s ADP).

Essential Duties - Accounting

• Responsible for working safely in all job aspects and functions.
• Serve as the facility liaison of the NetSuite ERP platform.
• Collaborate across departments to collect information for process improvements and communicate to corporate office.
• Identify workflows to support operations, warehousing, and fulfillment.
• Build and maintain dashboards, reports, and saved searches.
• Monitor system performance, data integrity, and user access.
• Assist with integrations, data imports/exports, and system updates.
• Performs other duties as may be assigned.

Essential Duties - Shipping And Receiving

• Train end-users and create user guides and documentation.
• Contribute to troubleshooting, executing, tracking, and resolving IT helpdesk tickets and user support requests/needs.
• Participate in variance reviews related to shipping & receiving.
• Performs other duties as may be assigned

Specific Skills

• Excellent oral and written communication
• Excellent interpersonal skills
• Intermediate to Advance proficiency in the use of Microsoft Teams, SharePoint.
• Working knowledge of NetSuite
• Working knowledge of networking and database environments
• Use of Planner (or equivalent) for tasks management and prioritization of work.
• Attention to detail and problem-solving skills
• The ability to navigate to the various locations in the facility to locate resources necessary to complete assigned tasks.

Work Experience

• 2+ years related experience

Education, Certificates, Licenses, Designations or Memberships

• High School Diploma or equivalent
• Post-secondary IT education or degree preferred
• 5+ years related experience in lieu of education

Personal Protective Equipment

• Steel toe boots, Safety Glasses, Hard Hat

Benefits

• Medical and Dental
• 401K
• Employee Stock Purchase Plan
• Paid time off
• Life and accident insurance

Compensation

Starting pay rate of $20.00-$22.00 per hour with a quarterly bonus