Associate Systems Administrator

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, youll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, youll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About Indiana Office of Technology

The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.

Role Overview

The Systems Administrator configures and maintains a variety of technologies while supporting the implementation and completion of small projects. In this role, you will manage tickets, troubleshoot issues, collaborate with internal teams and end users, and provide application support.

You will also assist with system upgrades, contribute to hardware and software planning, participate in change control, and work with IT staff to develop technical solutions and improvements.

Salary

The salary for this position traditionally starts at but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life

Responsibilities include

• Assist with configuring, maintaining, and supporting several technologies.
• You will be responsible for the implementation and completion of small projects.
• Troubleshoot technical issues.
• Interact with internal teams and end users to resolve reported issues via the ticketing system.
• Provide moderate level support for applications and software that interface with the Indiana Office of Technology and their customers.
• Assist with information system upgrades including planning, testing, and documenting the process and server administration setup.
• Provide suggestions regarding hardware and system software planning and budgeting to higher-level staff.
• Maintain the production change control schedule and participate in change control.
• Work with Information Technology staff to assist in developing problem solutions and/or software and hardware enhancements.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What Youll Need for Success

Credentials

• a Bachelors Degree in Computer Technology or related field with 1+ year of experience, or
• a High School Diploma or HSE diploma with 3+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.
• Related certifications and coursework may be considered for education or experience.

Additional qualifications

• Excellent written and verbal communication skills, driven to solve problems with care and consideration of both short- and long-term needs of the teams involved.
• Strong interpersonal skills & abilities to work well with colleagues and contribute to a positive work environment.
• Proficient in professional phone etiquette and email correspondence.
• Proficiency in using office software such as word processing, spreadsheets, and more, preferably using the Microsoft Office suite of tools and programs.
• Ability to identify and escalate issues appropriately.
• Familiarity with working tickets, tasks, and requests from within Service Now is a plus.
• A minimum of two years of IT experience including server administration, DNS, Active Directory, and managing SSL certificates.
• Hands-on experience building, testing, and securing RESTful APIs
• Familiarity with API debugging and testing tools like Postman or Swagger.
• Moderate knowledge of information technology systems and their related infrastructure.
• Ability to solve problems effectively and efficiently with direction from higher-level information technology staff.
• Effective communication skills.
• Considerable knowledge of IT policies, standards, procedures, and techniques.
• Familiarity with state government operations or public sector environments is a plus.
• Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
• Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

Skills

Application Programming Interface (API), Budget Management, Calculators, Change Control, Communication Skills, DNS (Domain Name System), Debugging Tools, Dental Insurance, Digital Certificates, Documentation, Government, Health Plan, High School Diploma, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Interviewing Skills, Mail Services, Microsoft Active Directory, Microsoft Office, People Management, Prescription Drugs, Presentation/Verbal Skills, Problem Solving Skills, Production Control, Production Schedule, REST (Representational State Transfer), Reimbursement, Resolve Customer Issues, Retirement Plan, SSL-TLS (Secure Socket Layer - Transport Layer Security), ServiceNow, Software Administration, Spreadsheets, State Government, Systems Administration/Management, Technical Support, Test Tools, Testing, Vision Plan, Word Processing, Writing Skills

About the Company

State of Indiana

A State of Opportunities! Indiana State Government is a goal driven, performance oriented, customer focused workforce. If you are looking to advance your career in a dynamic and energized environment, then we welcome you to explore opportunities within state employment. In joining our workforce, you will gain a rewarding experience working on behalf of Hoosiers to build a better Indiana.

No other organization can offer the diversity of careers, the upward mobility or the ability to change disciplines like the State of Indiana. Plus you'll find that enhancing your job description is something that is actually encouraged throughout the organization.

Indiana State Government has more than 70 state agencies and approximately 31,000 Full-Time Employees located throughout the state.

Within our agencies we are proud to offer a diverse workforce and a variety of job categories that include: Architecture & Engineering, Clerical & Office Support, Education, Training & Library Science, Executive, Health Care, Human & Social Services, Information Technology, Law Enforcement and Public Safety, Legal, Accounting & Finance, Human Resources, Environmental & Natural Resources, Animal Health, Maintenance Trades, Biologic & Scientific, Transportation, Food Service, Administrative & Managerial.

To search for your next career opportunity with Indiana State Government, please visit our website at www.in.gov/spd.

• Apply to jobs 24-7.
• Jobs openings are posted to the state job bank on a daily basis.
• Create your own profile and submit an application to multiple jobs at once.
• Edit/update your information as often as you like
• Your profile will now be searchable by hiring managers.
• Use job search agents to aid in your job search.

Company Size

10,000 employees or more

Industry

Government and Military

Founded

0

Website

http://www.in.gov/spd