IT Business Analyst

An exciting new Business Analyst opportunity at DX!

All About You

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. This could be the passport you need for the holiday of your dreams or that special gift for a loved one.

We have a team of over 3,000 hard-working and enthusiastic people who think we are more than just a delivery company. We know each consignment tells a story and we know that for someone somewhere, it'll make their day when we deliver exactly on time, every time.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about you developing your career with us; if you want to develop your career, DX will provide the training and the opportunities! Whatever you choose, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role summary

Reporting to the Head of Software Development this role will be responsible for capturing business requirements from stakeholders for the purpose of improving processes and systems for the DX group. The ideal candidate will understand business requirements and support in translating this into the design and implementation of solutions, bridging technology and operations teams.

The ability to analyse processes, practises and data to support change initiatives is essential and the role also includes light touch Project Management and Testing.

Key responsibilities

• To collaboratively work with stakeholders to capture existing processes and promote process improvements.
• To lead /participate in workshops applying industry knowledge
• Produce documentation which supports identified development, testing and support processes.
• To be able communicate effectively at all levels, including a wide range of Customers, Senior Management, Operational Staff and other IT staff.
• Support the transition of solution from development and into IT operations.
• Provide 3rd line support as, when required.
• To ensure that development requirements consider relevant legislative and DX accreditations requirements including but not exclusively ISO9001, GDPR etc.

Key Skills

• Previous experience in a similar role.
• Knowledge of general business / operational processes.
• Support team / Senior user handover training,
• Influencing and initiative skills.
• Strong communication skills.
• Able to manage a number of work streams at the same time.
• Good skills in a range of software including Excel/PowerPoint etc.
• Excellent written English, able to produce documentation to suit intended audience.
• Ability to operate within an agile extremely fast paced environment.

Benefits

• Competitive Rates of Pay
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!