Application Support Specialist

🚀🚀 Do you enjoy interacting with customers, have an interest in the HR-tech industry, and would you like to grow into a Consultant role within our organisation? Then this could be your next job! As an Application Support Specialist, you play a crucial role at Nétive; you are the first point of contact for questions or issues with our application.

This is the perfect place to get to know our software inside and out while developing your consultancy skills to the fullest. 🚀🚀

What will you do?

With our VMS (Vendor Management System), clients manage their entire hiring process for external staff. In addition, with our SupplierHub we integrate suppliers with the VMS. If our clients or suppliers have questions about the functional setup, report disruptions, or encounter user issues, they turn to you as the Application Support Specialist.

Therefore, it’s important that you learn to thoroughly understand their processes, so that you can respond appropriately. You will analyse questions or problems, solve them if possible, provide guidance, and advise on improvements to the application and its usage.

Your daily tasks will include

• Monitoring open questions and issues in the ticketing system;
• Prioritising and resolving them independently if possible;
• Collaborating with third-line colleagues on complex issues to ensure a swift resolution;
• Maintaining proactive communication with clients throughout the incident process and documenting all steps properly in the system.

What do you bring?

As an Application Support Specialist, you will enjoy diving into the functionality of our products and finding solutions for every problem. You will know how to connect technology and customer satisfaction in an engaging way. Your manager will be based in The Netherlands and you will work remotely for the majority of the time, so it is important that you are a self-starter and can work independently.

Once every month the UK team works together in an office in the London area. Furthermore, you will have:

• A bachelor’s degree and an interest in the HR-tech industry;
• A service-oriented and proactive personality with strong advisory skills;
• A natural curiosity and problem-solving mindset.

What can you expect from us?

At Nétive VMS, you’ll join a dynamic and innovative team where your ideas are valued, and your development is encouraged. We value enjoyment and connection in our work, which is why we invest in team activities and (sports) events. You can also expect:

• A salary between £30,000 - £36,000 full-time (40 hours), depending on your experience;
• 25 days holiday leave + bank holidays (based on full-time employment) and a day off on your birthday;
• Work from home in a hybrid setting (we provide your home office setup) and the opportunity to work abroad up to 6 weeks per year (conditions apply);
• NEST pension 50/50, private healthcare;
• A MacBook and iPhone.

A basic DBS check is required in our selection process.

About Nétive VMS

Fun, connection, integrity and innovation characterise our organisation, where a growing team of passionate colleagues work on our software application. Our application enables organisations to easily scale up and down their workforce.

We are based in a well connected office in Rijswijk (NL) and our UK team works in a hybrid way and meets on a regular basis in the London area. To foster innovation, we make time for personal projects that help us grow together. We celebrate big and small successes, and there is plenty of room to be your authentic self.

Salary: GBP 30000 - 36000 per year