Contact Center Agent

Are you passionate about delivering exceptional customer service and ready to be the voice of a leading automotive financial services provider?

We’re looking for a friendly, professional, and proactive Contact Centre Agent to join our dynamic team in Cardiff. This is a fantastic opportunity to make a real impact by helping customers with their queries and making sure every interaction is handled with care.

What you’ll be doing

As a Contact Centre Agent, you’ll be at the heart of our customer experience, responsible for:

• Handling incoming calls and communications from our customers.
• Liaising with customers, retailers, and internal departments.
• Accurately recording customer data and notes.
• Communicating clearly via phone, email, and letter.
• Developing product and policy knowledge to resolve queries effectively.

You’ll make decisions and provide tailored support to our customer base, all while working within a supportive team environment.

What we’re looking for

We’re looking for someone who thrives in a fast-paced, customer-focused role. You’ll need:

• 5 GCSEs (A–C), including English and Maths.
• A-levels or equivalent (desirable).
• Experience in a customer service environment (desirable).
• Excellent communication and listening skills.
• Ability to multitask, prioritise, and adapt to change.
• A positive, team-oriented attitude.

Why join us?

• Be part of a collaborative and supportive team.
• Gain valuable experience in financial services.
• Enjoy career progression opportunities into senior advisor or team leader roles.
• Work in a professional environment where your contribution matters.

Ready to apply?

If you're excited by the idea of working at the heart of customer services and want to make a real impact from day one, we’d love to hear from you.

People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or become an Engagement Champion in your department, there is something for everyone to be involved with and help shape our company.

Want more information? You can view the full job description here or you can contact our Talent Acquisition team if you have any questions; sfscareers@stellantis-finance.com.

Apply now and take the first step in your Customer Service journey with us!

Salary: GBP 24000 - 36000 per year