Project Coordinator/Pharmacy System

Project Coordinator – Kroll Pharmacy System Rollout (Quebec)

Position Summary

The Project Coordinator will support the province-wide implementation of the Kroll Pharmacy Management System across pharmacy locations in Quebec.

Working closely with the Project Management, Implementation, Change Management, and Vendor teams, this role is responsible for coordinating project activities, supporting store readiness, managing communications, maintaining project documentation, and ensuring pharmacies are prepared for successful system deployment.

This is a highly collaborative role that requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced project environment.

Key Responsibilities

Project Coordination & Store Readiness

Act as the primary coordinator for project inquiries related to the Kroll implementation.

Manage the project mailbox, responding to general inquiries and escalating issues to the appropriate project teams.

Support pharmacy locations with pre-go-live readiness activities and post-go-live inquiries.

Assist pharmacists, pharmacy managers, and store management with implementation-related questions throughout the rollout.

Conduct readiness checks with pharmacy teams to ensure all required activities have been completed before go-live.

Communications & Stakeholder Engagement

Execute communications supporting each phase of the Kroll rollout.

Coordinate and distribute implementation communications, including readiness activities, milestone updates, schedule changes, and go-live information.

Schedule and coordinate invitations for project meetings, training sessions, and implementation activities.

Track communication distribution and stakeholder acknowledgements to ensure engagement and readiness.

Implementation & Vendor Coordination

Coordinate implementation activities between pharmacy locations, internal project teams, and external vendors.

Support scheduling and coordination of

Network and hardware installation

Site preparation activities

Millwork and cabinetry modifications

Security requirements during implementation

Operational or staffing adjustments required for deployment

Ensure pharmacy teams are informed of upcoming activities and understand their responsibilities before implementation.

Project Administration

Maintain rollout schedules, implementation trackers, and project documentation.

Update and maintain project portals, job aids, reference guides, and communication materials.

Manage document libraries and implementation checklists.

Track project readiness, completion of implementation milestones, and outstanding action items.

• Coordinate updates to implementation documentation