Application Support Specialist – Montreal,QC

Required skills

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Proven experience working with SQL, JS and .NET

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Proven experience installing, maintaining and supporting end-user software applications.

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Proven experience troubleshooting end-user software applications onsite and remote.

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Experience working with Crystal reports and SQL reporting tool

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Experience developing connectors/plugins for third party software.

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Experience reading DB performance metrics and writing custom reports

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Experience integrating third party application.

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Experience writing and maintaining custom functions and SP in SQL 2008.

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Experience working with dll files, ActiveX and flash components and WS.

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Knowledge of WFM packages (IEX, Pipkins, BluePumpkin etc.)

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Knowledge of QA applications (Nice-Verint etc.)

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Bilingual English & French

Assets

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Experience in development.

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Experience in L3 support.

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Experience working with telephony IVRs

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Experience testing third party products / integrations

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Experience doing remote and onsite support

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Experience working with Call Centers

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Familiar with Cloud Base solutions

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Portuguese speaking

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Spanish speaking

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Location Montreal, Canada

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Willing to travel

Personal Soft Assets

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Quick learner

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Highly flexible and adaptable personality

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Able to participate and contribute to a dynamic team

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Able to interact with customers and discuss their current and future needs

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Works well both individually and as a member of a team

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Strong communication skills both written and spoken

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Organized and committed

Educations

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Technical or University degree + minimum 3 years work experience on all required skills