Solution Architect

Solution Architect (Onboarding, Adoption & Expansion)

Role Overview

We are hiring a Solution Architect responsible for onboarding, adoption, expansion, and revenue growth within our North American customer base and global SMB customers. This role is critical to driving customer value realization and long-term revenue growth post-sale.

Key Responsibilities

Primary post-sale contact for new customers closed by Account Executives in North America and global SMB

Lead onboarding and implementation to ensure fast time-to-value

Drive product adoption and usage growth

Identify and close expansion opportunities within existing accounts

Support renewals and long-term customer retention

Does not manage enterprise accounts outside North America

Compensation (High Level)

OTE range: approximately USD $100k–$120k

Compensation split: ~75% base / 25% variable

Variable compensation driven primarily by expansion ARR, ongoing usage-based revenue growth, and gross revenue retention

Accelerators apply for performance above quota

Advantages

We are hiring a Solution Architect responsible for onboarding, adoption, expansion, and revenue growth within our North American customer base and global SMB customers. This role is critical to driving customer value realization and long-term revenue growth post-sale.

Responsibilities

Primary post-sale contact for new customers closed by Account Executives in North America and global SMB

Lead onboarding and implementation to ensure fast time-to-value

Drive product adoption and usage growth

Identify and close expansion opportunities within existing accounts

Support renewals and long-term customer retention

Does not manage enterprise accounts outside North America

Qualifications

Compensation (High Level)

OTE range: approximately USD $100k–$120k

Compensation split: ~75% base / 25% variable

Variable compensation driven primarily by expansion ARR, ongoing usage-based revenue growth, and gross revenue retention

Accelerators apply for performance above quota

Summary

his role is critical to driving customer value realization and long-term revenue growth post-sale.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.