IT Operations - Specialist

About Calgary Co-op

Calgary Co-op is one of Canada’s largest retail co-operatives, proudly serving members across Calgary and area. With a diverse portfolio spanning food, pharmacy, gas, home health, and wine & spirits, we are committed to delivering exceptional value and lasting community impact. We believe in putting members first — and that starts with the talented people who make it happen.

The Opportunity

We are looking for a skilled and motivated ITOC Specialist to join our Information Technology team at our Head Office in Calgary. In this role, you will provide technical support to internal customers while ensuring the stability, integrity, and efficiency of core IT systems.

You will be a key contributor to Microsoft 365 cloud administration — with a focus on SharePoint — and will play an active role in hardware maintenance, system performance monitoring, and data security.

Reporting to the Manager- IT Operations, you will be part of a collaborative team committed to keeping Calgary Co-op’s technology running smoothly across the organization.

What You'll Do

Microsoft 365 & SharePoint Administration

• Manage SharePoint site access, permissions, document libraries, and content organization to support secure and effective collaboration across the organization.
• Oversee day-to-day administration and security enforcement of the enterprise Microsoft 365 cloud environment, including productivity and endpoint protection applications.
• Support users in getting the most out of Microsoft 365 tools through guidance and ongoing optimization.

Technical Support & Troubleshooting

• Deliver responsive, high-quality technical support by resolving service requests efficiently and with a positive customer experience in mind.
• Maintain and improve troubleshooting processes to minimize business disruption and reduce resolution times.
• Respond to time-sensitive system alerts and coordinate with internal teams during outages or maintenance windows.

Monitoring, Performance & Continuous Improvement

• Monitor system and network performance to proactively identify and address service issues before they impact operations.
• Support improvements that maintain reliable, high-performing IT services across the enterprise.

Data Security

• Collaborate with Infrastructure and Cybersecurity teams to enforce IT usage and security policies.
• Utilize data security procedures to safeguard organizational data and support a culture of security awareness.

Implementation, Maintenance & Upgrades

• Regularly update and maintain IT systems to ensure ongoing security compliance and optimized performance.
• Participate in after-hours support, weekend coverage, or on-call rotation as required.

What You Bring

Qualifications

• University degree or diploma in a related field, or equivalent work experience.
• Minimum 6 years of experience in IT operations, service desk, or enterprise-wide user infrastructure support.
• 2+ years of Microsoft SharePoint administration experience, including site access, permissions, document libraries, content organization, and user support.
• Experience with Microsoft productivity applications and endpoint protection tools.
• Advanced professional certification (ITIL, MCSE, MCP, CCNA, A+, Network+, or equivalent) is a strong asset.

Skills & Attributes

• Strong customer service orientation with the ability to collaborate effectively across diverse teams and stakeholders.
• Excellent analytical and problem-solving skills — able to diagnose and resolve complex technical issues.
• Strong prioritization and multitasking ability in a fast-paced, deadline-driven environment.
• Excellent interpersonal, written, and verbal communication skills.
• Comfortable working independently or as part of a team, including during on-call or after-hours situations.

Working Conditions

This is an office-based role at Calgary Co-op’s Head Office. Typical working conditions include:

• General office environment with extended computer use.
• Monitoring of multiple systems with response to time-sensitive alerts.
• Coordination with internal teams and business stakeholders during outages or scheduled maintenance windows.
• Participation in after-hours support, weekend coverage, or on-call rotation as required.