Account Resolution Credit Specialist (Collections)

Robert Half is seeking an Account Resolution Credit Specialist on behalf of our client, a fast-paced and customer-focused organization looking to add a detail-oriented professional to its finance and collections team.

This role is ideal for someone with strong communication skills, a solid understanding of accounts receivable and credit processes, and a proven ability to resolve outstanding account issues while maintaining positive client relationships.

Key Responsibilities

• Review, monitor, and manage customer accounts to identify outstanding balances and delinquent payments
• Contact customers by phone, email, and written correspondence to resolve past-due accounts in a professional and timely manner
• Investigate billing discrepancies, payment issues, and account concerns to determine appropriate resolution
• Process account adjustments, payment arrangements, and dispute documentation as needed
• Maintain accurate and up-to-date account records, notes, and collection activity within internal systems
• Collaborate with internal departments such as accounting, customer service, and sales to resolve account-related issues
• Analyze credit information and payment history to support account resolution efforts
• Assist with aging reports, reconciliation activities, and other accounts receivable functions
• Ensure compliance with company policies, internal procedures, and applicable regulations related to collections and credit