Inventory Manager

Reports To: Director of Warehouse & Logistics

Position Overview

The Inventory Manager plays a key role in maintaining inventory accuracy and supporting operational excellence across both store and warehouse teams. This position is responsible for overseeing inventory control processes, managing adjustment and reconciliation workflows, reviewing reporting, and ensuring discrepancies are investigated and resolved efficiently.

The Inventory Manager works closely with store teams, warehouse operations, logistics, and leadership to strengthen inventory discipline, improve process consistency, and support timely, accurate inventory decisions across the business.

Key Responsibilities

• Lead and uphold inventory control procedures, adjustment workflows, and reconciliation standards with consistency, accuracy, and integrity.
• Ensure inventory reporting and related documentation are complete, accurate, and ready for review by leadership and other relevant stakeholders.
• Manage and monitor inventory levels across store and warehouse operations to support product availability and reduce discrepancies, shortages, and excess stock.
• Lead investigations into inventory discrepancies, shipment issues, stock variances, and other inventory-related exceptions to determine root causes and appropriate corrective action.
• Oversee cycle count programs across store locations and coordinate physical inventory counts within warehouse operations to validate inventory accuracy.
• Review packing slips, shipment records, transfer documents, and receiving details to identify overages, shortages, non-deliveries, and mismatched items.
• Maintain oversight of defective merchandise, inventory adjustments, and mismatch tracking to ensure issues are documented, escalated, and resolved appropriately.
• Ensure inventory records remain accurate within ERP, POS, and other inventory systems while reinforcing disciplined process execution across all users.
• Collaborate closely with store teams, warehouse teams, asset protection, logistics, and leadership to resolve issues, communicate trends, and improve inventory performance.
• Prepare regular reporting on inventory health, variances, recurring issues, and recommended actions.
• Lead, coach, and support team members involved in inventory processes, ensuring accountability, clarity, and strong execution standards.
• Identify opportunities to strengthen inventory processes, streamline reconciliation workflows, and improve operational consistency across locations.
• Perform other related duties as assigned by the Director of Warehouse & Logistics.

Qualifications and Skills

• Demonstrated experience in inventory management, retail administration, warehouse operations, or a related operational environment.
• Strong experience with inventory reconciliation, cycle counts, physical counts, discrepancy investigation, and inventory adjustment processes.
• Advanced proficiency in spreadsheets, reporting tools, ERP systems, POS systems, and other inventory-related platforms.
• Exceptional attention to detail complemented by strong organisational and documentation skills.
• Excellent verbal and written communication abilities in a professional environment.
• Proven leadership capability, including the ability to coach others, reinforce process compliance, and support accountability.
• Strong problem-solving ability with a practical and forward-thinking approach to process improvement.
• Capable of working autonomously while collaborating effectively across store, warehouse, logistics, and leadership teams.
• Able to participate in physical inventory activities and work within warehouse and retail environments as required.

Working Conditions

This role operates in a combination of office, warehouse, and retail store environments and requires regular collaboration across locations. The position may involve standing for extended periods, walking warehouse or stockroom areas, and participating in physical inventory activities as needed. Flexibility in schedule is required during peak periods, audits, major counts, or other key operational events.