Customer Delivery Technical Leader

The application window is expected to close on: 08/20/2026

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Customer Delivery Technical Leader – Security

Introduction

We direct security projects and tackle technical problems to ensure our customers remain protected. We build technical resources, influence product features, and mentor engineers to foster a culture of excellence. We connect Cisco security tools to customer goals to deliver measurable results! We are the technical backbone that ensures our security portfolio performs reliably in every environment.

Who You'll Work With

We collaborate with engineering, product teams, and field staff to bridge the gap between development and deployment. We engage customers and partners to verify security plans, manage technology shifts, and solve infrastructure challenges. We work across boundaries to ensure that our security solutions are integrated, effective, and aligned with client needs.

What You'll Do

• Architect and Resolve: We build secure systems and resolve critical technical issues to maintain high availability and performance!
• Optimize and Update: We debug product issues, implement feature updates, and fine-tune configurations to meet specific business requirements.
• Share Knowledge: We draft technical documentation and conduct training sessions to share information and elevate the skills of the entire team.
• Deploy and Scale: We deploy Cisco security products, optimize their integration, and scale solutions to meet evolving threat landscapes.
• Mentor and Grow: We train peers, build technical skills within our group, and guide the professional development of our fellow engineers.

Minimum Qualifications

• Bachelor’s degree in a technical field (CS/EE preferred) or equivalent.
• 8+ years of experience in complex technical environments.
• Ability to apply critical thinking to ambiguous situations.
• Bilingual Fluency Canadian French + English

Preferred Qualifications

• Proficiency in Identity & Policy (Cisco ISE, Duo), Network Security (TrustSec, Secure Firewall), Threat Intelligence (Secure Network Analytics, Secure Endpoint), Cloud & Edge Security (Umbrella, SD-WAN), and clear technical communication.

Responsable technique de la prestation aux clients – Sécurité

Introduction

Nous pilotons des projets de sécurité et résolvons des problèmes techniques complexes afin d’assurer la protection continue de nos clients. Nous élaborons des ressources techniques, contribuons à l’évolution des fonctionnalités des produits et encadrons les ingénieurs afin de promouvoir une culture d’excellence.

Nous mettons les outils de sécurité Cisco au service des objectifs de nos clients afin d’obtenir des résultats mesurables. Nous constituons le pilier technique qui assure le rendement fiable de notre gamme de services de sécurité, quel que soit l’environnement.

Vos collègues

Nous collaborons avec les équipes d’ingénierie et de produits, ainsi qu’avec les équipes sur le terrain, afin d’assurer une transition fluide du développement au déploiement. Nous travaillons avec les clients et les partenaires pour valider les plans de sécurité, accompagner les transitions technologiques et résoudre les problèmes d’infrastructure.

Nous travaillons de concert avec les différentes équipes afin que nos solutions de sécurité soient bien intégrées, efficaces et adaptées aux besoins des clients.

Vos fonctions

• Concevoir et résoudre : nous concevons des systèmes sécurisés et réglons les problèmes techniques critiques afin d’assurer une disponibilité et un rendement élevés.
• Optimiser et mettre à jour : nous diagnostiquons les problèmes liés aux produits, déployons les mises à jour de fonctionnalités et ajustons les configurations en fonction des exigences commerciales propres à chaque client.
• Transmettre les connaissances : nous rédigeons de la documentation technique et animons des séances de formation afin de partager notre expertise et de renforcer les compétences de toute l’équipe.
• Déployer et faire évoluer : nous déployons les produits de sécurité Cisco, optimisons leur intégration et faisons évoluer les solutions en fonction des changements dans le cadre des menaces.
• Encadrer et favoriser le perfectionnement : nous formons nos pairs, renforçons les compétences techniques de notre groupe et accompagnons nos collègues ingénieurs dans leur développement professionnel.

Qualifications Minimales

• Baccalauréat dans un domaine technique, de préférence en informatique ou en génie électrique, ou expérience équivalente.
• Au moins huit ans d’expérience dans des environnements techniques complexes.
• Capacité à exercer un jugement critique dans des situations ambiguës.
• Maîtrise bilingue : français canadien et anglais.

Qualifications Recherchées

• Maîtrise des solutions d’identité et de gestion des politiques (Cisco ISE, Duo), de sécurité du réseau (TrustSec, Secure Firewall), d’informations sur les menaces (Secure Network Analytics, Secure Endpoint) et de sécurité du nuage et de la périphérie (Umbrella, SD-WAN), ainsi qu’excellentes aptitudes en communication technique.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $119,000.00 to $150,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.

Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non-quota Components, Subject To The Applicable Cisco Plan. For Quota-based Incentive Pay, Cisco Typically Pays As Follows

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area

$158,200.00 - $241,700.00

Non-Metro New York State & Washington State

$140,600.00 - $241,800.00

• For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
• Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.