Business Analyst - IT

The role

IPH Limited is seeking a strategic and commercially minded experienced Business Analyst to join our growing IT team.

In this role, you will serve as a trusted partner to business leaders, helping shape technology-enabled business transformation initiatives across the organization. You will bridge business strategy and technology execution, identifying opportunities to improve operational effectiveness, enhance client service, reduce risk, and drive business value.

Working across both commercial off-the-shelf (COTS) and internally developed platforms, you will lead business process analysis, solution evaluation, product roadmapping, and stakeholder engagement to ensure technology investments align with organizational objectives.

This is a highly visible role requiring strong business acumen, exceptional stakeholder management skills, and the ability to influence decisions across multiple business functions.

Responsibilities

• Partner with business leaders and stakeholders to understand strategic priorities and identify opportunities to improve business performance through technology and process transformation.
• Lead business process analysis and redesign initiatives, challenging existing practices and recommending scalable, value-driven solutions.
• Develop business cases, cost-benefit analyses, and investment recommendations to support technology and operational improvement initiatives.
• Facilitate workshops and stakeholder discussions to define future-state business processes, operating models, and business requirements.
• Manage and evolve the application portfolio, driving product roadmaps that align with business priorities and organizational goals.
• Translate business objectives into clear functional requirements, ensuring successful delivery of technology solutions.
• Act as a liaison between business stakeholders, technology teams, and external vendors to ensure alignment and effective execution.
• Identify opportunities for automation, workflow optimization, data-driven decision making, and operational efficiency.
• Support organizational change initiatives, including business readiness, stakeholder communications, training strategies, and adoption planning.
• Monitor and measure business outcomes to ensure technology investments deliver expected value and benefits.
• Contribute to governance, risk management, and vendor management activities related to business systems and technology services.
• Provide leadership and mentorship on business analysis best practices and promote a culture of continuous improvement.

Experience And Skills

• Bachelor's degree in Business, Information Systems, Computer Science, or a related discipline, or equivalent professional experience.
• 7+ years of experience in Business Analysis, Product Management, Business Systems Analysis, Consulting, or a similar business-facing technology role.
• Demonstrated experience leading cross-functional business transformation or process improvement initiatives.
• Strong business process modeling and business requirements management experience.
• Proven ability to influence stakeholders and facilitate decision-making at multiple organizational levels.
• Experience managing relationships with business partners, vendors, and technology teams.
• Experience with process automation, workflow management, and digital transformation initiatives.
• Strong analytical, problem-solving, and critical thinking capabilities.
• Excellent written and verbal communication skills, including the ability to communicate complex concepts to both technical and non-technical audiences.
• Ability to manage multiple priorities and operate effectively in a dynamic environment.
• Fluency in English and French, an asset.
• Experience with legal, professional services, intellectual property, or knowledge-based organizationsy, an asset.
• Familiarity with Anaqua, Elite, or similar enterprise platforms, an asset.
• Lean Six Sigma, Agile, CBAP, Product Owner, or related certifications, an asset.
• Strong understanding of data governance, reporting, business intelligence, and enterprise applications, an asset.

About Us

IPH Limited is the holding company for intellectual property (“IP”) and associated companies offering a wide range of IP services and products. IPH companies employ a highly skilled multidisciplinary team of approximately 1600 people in Australia, New Zealand, Canada, Singapore, Malaysia, China, Indonesia, Thailand, Philippines and Hong Kong.

IPH companies service a diverse client base of Fortune Global 500 companies, multinationals, public sector research organisations, SMEs and professional services firms worldwide.

We are passionate about what we do and what we can achieve. The IPH Group is committed to promoting and maintaining a workplace culture of shared respect across companies to enable us all to feel valued and be the best we can be.

We welcome applications from all qualified individuals. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.

The annual base salary for this role will be positioned between 100,000$-120,000$. This takes into consideration factors such as location, job-related knowledge, prior experience, qualifications, and internal equity.