Property Manager - Ottawa

Established in 1982, Osgoode Properties is one of eastern Canada’s largest owners of residential rental apartments. Osgoode owns and manages approximately 5000 homes in 23 quality residential communities in Ottawa, Gatineau, Kingston, Edmonton and Calgary. The company also owns and manages many residential and commercial holdings in Toronto, Montreal, Atlanta and Florida.

A commitment to delivering consistently high customer service levels has earned Osgoode a unique reputation in the industry. Our team of professionals promptly responds to tenant concerns and needs, with sensitivity and flexibility. Osgoode’s pride of ownership is reflected in the proactive care and maintenance programs performed on every property.

The attention to detail is evident in the cleanliness and overall condition of the building exteriors, landscaping, common areas and suites.

At Osgoode Properties we are continually investing in our people and communities to provide our residents with the greatest rental home value available.

Position Overview

The Property Manager is responsible to

• oversee the day-to-day operation of a multi-residential rental complex
• supervise, coach and guide the site Superintendents
• provide guidance to the Rental Agents assigned at the site
• schedule contractors as required
• maintain resident relationships
• complete reports and maintain records on a timely basis

Requirements for success

• College diploma in Business Administration or relevant field of study
• 3 to 5 years’ experience in property management, office administration, leasing or customer service
• Knowledge of current laws and legislation pertaining to the Residential Tenancies Act
• Strong organizational skills
• Ability to manage multiple assignments and deadlines
• Excellent oral and written communication skills in English
• Proactive communication with tenants and prospective tenants
• Ability to solve problems in a professional manner
• Capacity to deal with sensitive issues
• Excellent customer service
• Proficiency using MS Office Suite (Outlook, Word, Excel)
• Experience using Yardi or a similar database
• Keeps current knowledge on practices in the market and other buildings in the area
• Ability to work independently and in a team environment
• Good conflict-resolution skills, ability to deal patiently, tactfully and effectively with emotionally charged situations and a client base with diverse cultural, educational and socio-economic backgrounds
• Displays a positive work attitude and is enthusiastic

Your new role and responsibilities

• Assuming responsibility to identify and address all operational issues to ensure the property and equipment are all maintained at the Osgoode standard
• Supervising, coaching and guiding the site maintenance staff in the completion of their assigned duties
• Supervising, coaching and guiding the Rental Agents in the completion of their assigned duties and assign other duties as time permits
• Receiving resident requests and addressing their needs
• Ensuring the maintenance and cleanliness of the building/site is maintained to high standards
• Showing and leasing of suites
• Leasing application due diligence and approval
• Administering all lease and renewal documentation
• Overseeing leasing and administration staff as assigned to the building/site
• Collecting rent and following-up on arrears
• Maintaining building records within the company database (ledgers, deposits, leases)
• Maintains occupancy, income levels and expense controls in accordance with budget requirements
• Inspecting the condition of suites to determine required maintenance work for turnover
• Overseeing the timed and planned preparation of vacated suites by staff and outside contractors to ensure show-ready condition
• Ensuring contractors and staff comply with all applicable legislation including but not limited to Occupational Health and Safety, Fire Safety Regulations
• Identifying maintenance issues and addressing these within budget
• Ensuring all corporate standards and policies for staff, residents and building/site are maintained
• Producing reports and maintaining records

This posting is for an existing vacancy. This is a permanent full-time position

We would like to thank all applicants, however only those under consideration will be contacted.

Osgoode welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

• Although Osgoode Properties does not use AI tools in the screening of applicants, AI may be used by outside vendors in applicant processing