Information Technologist (IT) Support Specialist / EMR Analyst

About Radius Community Health & Healing (formerly Boyle McCauley Health Centre)

Radius Community Health & Healing (Radius) provides interdisciplinary, team based, integrated, comprehensive, and person-centered primary health care for vulnerable Edmontonians with complex needs. Through primary care and health promotion, Radius improves the quality of life and well-being of populations and individuals who face multiple barriers to accessing health services.

Radius achieves this by providing the highest standard of evidence-informed and client focused inter-professional care. We collaborate with our clients to address the broad determinants of health.

Job Description

Reporting to the Manager of Quality Improvement & Systems, the Entry-Level Information Technology (IT) Support Specialist will play a key role in providing technical support across the organization. This position supports staff by ensuring all IT-related systems, applications, and devices function efficiently, contributing to seamless operations.

Key Responsibilities

Technical Support

• Provide first-line support for IT-related issues, assisting staff with hardware, software, network connectivity, and healthcare applications.
• Assist in trouble shooting and resolving technical issues, including problems with Electronic Medical Records (EMR) systems, medical devices, and IT infrastructure.
• Document and track technical issues, ensuring all incidents are logged accurately and resolved promptly.

System and Equipment Maintenance

• Install, configure, and maintain hardware and software, ensuring all systems are up-to-date and meet organizational needs.
• Assist in the maintenance and troubleshooting of computer systems, servers, and network equipment.

Healthcare Application Support

• Provide support for healthcare applications such as EHR/EMR systems and patient management tools, ensuring optimal performance.
• Work with frontline staff to design and maintain EMR structure that effectively supports workflow and data requirements.
• Collaborate with leadership and evaluation teams to extract EMR data required for review, reporting, and quality improvement.

Staff Onboarding & Training

• Assist with onboarding new staff by setting up workstations, cell phones, configuring necessary software, and offering training on IT tools and resources.
• Provide training and support to non-technical users, explaining technical issues in a clear, understandable manner.

Security and Compliance

• Follow IT best practices, industry standards, and company policies to maintain system security and protect sensitive healthcare data.
• Assist in system updates, patches, and software deployments, minimizing disruptions to day-to-day operations.

Project Participation

• Contribute to IT projects, such as system upgrades, technology rollouts, and process improvements.

Vendor and External Stakeholder Communication

• Act as the main point of contact for all IT-related issues, escalating unresolved issues to external stakeholders as needed.
• Communicate effectively with external stakeholders, including vendors (e.g., third party IT support, Telus, Rogers), to troubleshoot and resolve issues.

Creative Problem Solving

• Use creative thinking to address unique challenges and find solutions that may fall outside of standard IT protocols (e.g., printer settings restrictions, vendor limitations).

Data Entry and Documentation

• Assist with data entry tasks, ensuring accurate and timely updates to systems and records.

Other

• Other duties as assigned or necessary to support organizational success.

Qualifications

• A minimum of 1 year of experience providing IT support in a healthcare environment.
• Basic understanding of IT infrastructure, including networks, servers, workstations, and medical devices.
• Familiarity with healthcare applications (EHR/EMR systems) is an asset.
• Knowledge of personal and health information privacy regulations and healthcare IT security standards is preferred.
• Strong troubleshooting abilities with an aptitude for quickly resolving technical issues.
• Proficiency in common operating systems (Windows, macOS) and productivity software (Microsoft Office).
• Excellent communication skills, capable of explaining technical matters to non-technical users.
• Strong attention to detail and multitasking capabilities in a fast-paced environment.
• Post-secondary education in Computer Science or a related field is preferred, or equivalent work experience will be considered.

Benefits

At Radius, we’re committed to enhancing our employees' well-being with a comprehensive benefits package designed to support both personal and professional growth. Radius offers:

• Employee Assistance Plan (EAP): All employees have access to confidential counseling and access to a wide range of resources for personal and professional challenges. Our EAP is here to support your overall well-being.
• Benefits available to all permanent, full-time employees after a defined waiting period:
• Comprehensive medical, dental and vision benefits: Premiums are fully covered by Radius
• Long-Term Disability, Life Insurance, Accidental Death and Dismemberment, and Critical Illness Coverage: Mandatory enrollment, employees are responsible to pay premiums.
• Lifestyle Spending Account: Wide variety of options available to spend an annual allowance
• Group Retirement Savings Plan

Equal Opportunity Employer

Radius Community Health and Healing is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment where all employees are respected and valued.

We do not discriminate on the basis of race, color, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, marital status, veteran status, or any other characteristic protected by applicable law. We encourage individuals from all backgrounds to apply and join our team, and we are committed to providing equal opportunities for all qualified applicants.

Accommodations for applicants with disabilities will be provided upon request.

Land Acknowledgement

Radius respectfully acknowledge that we are located within Treaty 6 territory, and Metis Nation of Alberta Region 4. We acknowledge this land as the traditional home for many Indigenous Peoples including the Cree, Blackfoot, Metis, Nakota Sioux, Dene, Saulteaux, Anishinaabe, Inuit, and many others whose history, languages, and cultures continue to influence our vibrant community.