Property Claims Adjuster

The Opportunity

Are you passionate about helping others? Do you like doing something different every day? If so, you are just the person we have been waiting for. As a Property Claims Adjuster, no two days are alike with a mix of office work and field work. In this position, you’ll be responsible for investigating, evaluating and settling property insurance claims for both personal and commercial property, RVs and Farm equipment.

This role includes a blend of office and field work, with regular travel required within a typical two-hour driving radius.

A Place to Belong

AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

• Competitive salary and flexible benefits
• Employer-paid retirement savings program
• Employee-exclusive discounts on travel, insurance, memberships, and more
• Free travel medical insurance for you and your immediate family
• Ongoing professional development
• Paid vacation and personal days, including a Volunteer Day and Me Day
• Flexible work models that make sense for your lifestyle

Who You Are

• Not only are you an ace problem solver, you’re pretty good at thinking fast on your feet.
• You understand the value of being a good listener – and when customers need an empathetic ear, you’re there for them.
• Prioritizing, planning and organizing comes as naturally to you as breathing.
• You’re a born organizer who’s a stickler for details, able to juggle multiple tasks with ease.
• You have excellent interpersonal skills, talking to others is just a walk in the park.

How You’ll Make an Impact

• Report to the Supervisor, Claims.
• Review and apply policy wordings to ensure coverage afforded is correct.
• Maintain workflow, production and performance expectations as established by Claims department management.
• Manage a pending of claims consisting of a mix of directly handled files and those assigned to independent adjusters for examination.
• Oversee a mix of directly handled claims and files managed by independent adjusters, providing guidance and direction as required.
• Examine files handled by independent adjusters and provide instruction accordingly.
• Establish reserves once exposure has been determined and update as required within authority.
• Escalate issues when necessary to ensure matters are resolved in a timely fashion.
• Work collaboratively with members of property team and Claims department.
• Be available to assist with catastrophe claims handling when required. This may involve overtime and business travel.
• Identify potential fraud files and involve SIU as required.
• Drive the customer experience with thorough process explanations and expectations.
• Communicate regularly and effectively utilizing various methods to meet our insureds needs.
• Represent AMA positively and promote TYLF in all business interactions.

What You Bring to the Table

• You have a high school diploma.
• You have minimum two years’ property claims adjusting experience.
• Bonus points if you are working towards or have completed your CIP/FCIP designation and/or have taken other Insurance courses.
• Preference will be given if you have XactAnalysis training or experience using Guidewire.
• You demonstrate knowledge and understanding of claims handling.
• You have general knowledge of building construction and reconstruction practices.
• You understand property and casualty insurance business and have strong knowledge of legal principles and their application to the business of insurance.
• Experience handling personal lines property claims, including water, sewer backup, smoke and condominium losses, is considered an asset.
• Experience managing moderately complex or higher exposure property claims will be considered an asset.

Belonging Matters Here

AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.

WORK MODEL

Hybrid-Light

We thank all applicants for their interest; however, only those selected for an interview will be contacted.