Housekeeping Supervisor

Company Description

Novotel Kuala Lumpur City Centre

Hotel that makes every moment matter

Situated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang.

Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such as Pavilion Kuala Lumpur and Suria KLCC. With 302 rooms, all of which are smoke-free with various amenities including complimentary WIFI, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk.

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine at this all-day dining restaurant. For socialising or refreshment, Gourmet Bar offers a range of alcoholic and non-alcoholic drinks. Guests staying on our premier floors or holding Accor Platinum and Diamond memberships enjoy exclusive access to Premier Lounge.

Stay active with our outdoor swimming pool and fitness centre. Organise meetings and events in our six versatile ballrooms.

When in Kuala Lumpur, guests can explore a myriad of attractions located close to the hotel, including landmarks like Petronas Twin Towers, Aquaria KLCC, KL Tower, KL Forest Eco Park, Petaling Street (Chinatown), and numerous other captivating sights.

Be it a business or leisure trip with your family or loved ones, our prime location ensures that most of the must-visit destinations in Kuala Lumpur are within reach.

Job Description

We are seeking an experienced and motivated Housekeeping Supervisor to join our team. As a Housekeeping Supervisor, you will play a crucial role in ensuring the highest standards of cleanliness and guest satisfaction in our establishment. This position offers an exciting opportunity to lead and inspire a team while contributing to the overall success of our hospitality operations.

• Oversee and coordinate daily housekeeping operations, ensuring efficient workflow and high-quality standards
• Lead, train, and motivate the housekeeping team to deliver exceptional service and maintain cleanliness throughout the property.
• Conduct regular inspections of guest rooms, public areas, and facilities to ensure compliance with cleanliness standards and brand guidelines.
• Manage inventory, supplies, and equipment, ensuring proper stock levels and cost-effective usage
• Collaborate with other departments to address guest needs and resolve issues promptly
• Implement and maintain health and safety protocols, ensuring compliance with local regulations and company policies
• Create and manage staff schedules, assigning tasks and responsibilities effectively
• Handle guest complaints and feedback professionally, taking appropriate action to ensure guest satisfaction
• Participate in the recruitment and onboarding of new housekeeping staff
• Maintain accurate records and reports related to housekeeping operations
• Stay updated on industry trends and best practices to continually improve housekeeping processes

Qualifications

• Proven experience as a Housekeeping Supervisor or in a similar role within the hospitality industry
• Strong leadership and team management skills, with the ability to motivate and inspire staff
• Excellent organizational and time management abilities
• Superior attention to detail and a commitment to maintaining high cleanliness standards
• Outstanding communication skills, both verbal and written
• Proficiency in problem-solving and decision-making
• Customer-focused mindset with a dedication to providing exceptional guest experiences
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously
• Proficient computer skills, including knowledge of housekeeping management software
• Familiarity with inventory management and supply ordering processes
• Understanding of health and safety regulations in the hospitality industry
• High school diploma or equivalent; additional hospitality management education is a plus