Homestay Operations & Maintenance Technician (air-conditioning Specialist)

Technical & Maintenance

Responsibilities

• Perform routine servicing and troubleshooting of air-conditioning systems (split units, FCU, basic VRV exposure preferred)
• Conduct preventive maintenance for electrical, plumbing, appliances, and fittings
• Diagnose faults quickly and coordinate external contractors when required
• Maintain proper records of servicing, repairs, and spare parts usage
• Ensure maintenance tools and consumables are well stocked
• Carry out safety checks to ensure units meet hospitality and regulatory standards
• Support emergency repairs to minimise guest disruption
• Operations & New Unit Setup
• Oversee day-to-day homestay unit readiness and condition
• Coordinate housekeeping schedules and ensure rooms are guest-ready
• Assist in setting up new units including furniture installation, appliance testing, Wi-Fi routers, smart locks and interior staging
• Liaise with suppliers and vendors for parts, materials, and equipment
• Conduct pre-handover inspections before listing goes live
• Assist operations team in preparing units for marketing and photo shoots
• Guest Experience & Satisfaction
• Monitor and improve guest satisfaction throughout their stay
• Respond to guest complaints professionally and resolve promptly
• Gather feedback and propose continuous operational improvements
• Anticipate guest needs and provide hospitality-focused assistance
• 1–3 years of experience in hospitality, hotel operations, property management, or maintenance
• Strong communication and customer service skills, focused on guest satisfaction
• Basic knowledge in repairs: electrical, plumbing, appliances, and general maintenance
• Ability to perform physical tasks (lifting, transporting, furniture setup)
• Own transport required and willing to travel to assigned units
• Able to work independently, responsibly, and handle multitasking in a fast-paced environment
• EPFSOCSOEISAnnual Leave
• Medical and Hospitalisation Leave