Are you a tech-savvy problem solver who thrives in a fast-paced and dynamic environment? Are you passionate about cybersecurity and keeping data safe in the ever-evolving digital landscape? Cloudflare, a leading internet security company, is looking for a Technical Support Engineer with expertise in Zero Trust to join our growing team.

In this role, you will be responsible for providing technical support and guidance to our customers, ensuring their successful implementation and utilization of our Zero Trust solutions. We are seeking someone with a strong technical background and exceptional communication skills to help us deliver top-notch customer service and drive the success of our Zero Trust products.

If you are ready to take on the challenge of securing the internet and protecting our customers' data, we want to hear from you!

Provide technical support for Cloudflare's Zero Trust solutions to customers.

Troubleshoot and resolve technical issues related to Zero Trust implementation and utilization.

Serve as a subject matter expert on Zero Trust and provide guidance to customers on best practices and solutions.

Collaborate with cross-functional teams to ensure timely resolution of customer issues.

Continuously update knowledge on the latest Zero Trust technologies and trends.

Communicate with customers in a professional and courteous manner, delivering exceptional customer service.

Document and track customer interactions and technical solutions.

Assist in the development and improvement of Zero Trust products by providing customer feedback and insights.

Conduct training and knowledge transfer sessions for customers and internal teams.

Keep up-to-date with industry standards and regulations related to Zero Trust and make recommendations for compliance.

Actively contribute to a positive and collaborative team environment within the Technical Support team.

Proactively identify and escalate potential issues or areas for improvement to management.

Represent Cloudflare at industry events and conferences, showcasing the benefits and capabilities of our Zero Trust solutions.

Cloudflare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.