Junior Technical Sales & Office Administrator

Introduction

An established technology solutions provider delivering IT support, connectivity, and managed services to a diverse portfolio of business clients. Known for responsive customer service and long-term client partnerships, the organisation offers an excellent environment for individuals looking to develop a career in technology.

Description

Junior Technical Sales & Office Administrator | Randpark Ridge | Permanent

Ready to launch your career in IT while building valuable customer service and sales experience? If you're curious about technology, enjoy solving problems, and are eager to learn, this is the opportunity you've been waiting for.

Our client is looking for a motivated Junior Technical Sales & Office Administrator to join their close-knit team in Randpark Ridge. This entry-level role offers hands-on exposure to technical support, customer service, sales administration, office operations, and IT infrastructure.

Full training will be provided, making this an ideal opportunity for a school leaver or recent graduate who wants to build a long-term career in technology.

You'll play an important role in supporting customers, assisting with technical queries, maintaining client systems, and ensuring day-to-day office operations run smoothly. You'll also gain practical experience working alongside experienced technicians, learning about hardware installations, network support, and onsite client services.

Our client is an established provider of IT support and connectivity solutions, partnering with businesses to keep their technology running efficiently. They are known for delivering responsive service, practical solutions, and building lasting relationships with their clients through professionalism and reliability.

What You'll Do

• Assist with customer enquiries and sales support.
• Provide friendly and professional telephonic customer support.
• Troubleshoot basic fibre, networking, software, and connectivity issues.
• Perform routine client maintenance and system health checks.
• Monitor client environments to ensure uninterrupted operations.
• Ensure backups, services, and devices remain current and operational.
• Log, update, and manage support tickets.
• Assist with the maintenance of PCs, laptops, printers, and servers.
• Learn hardware installation and configuration through practical training.
• Accompany senior technicians on occasional onsite support visits.
• Complete general office administration and documentation.
• Assist with opening and closing office procedures.

What You Bring

• School leaver or recent graduate looking to start a career in IT.
• Genuine passion for technology and customer service.
• Strong communication and interpersonal skills.
• Positive attitude with a willingness to learn.
• Good organisational and administrative abilities.
• Reliable, professional, and proactive approach to work.
• Comfortable working both in the office and occasionally at client sites.

What Success Looks Like

• Customers receive prompt, professional, and helpful support.
• Technical issues are resolved efficiently or escalated appropriately.
• Routine maintenance tasks are completed consistently.
• Administrative processes remain accurate and up to date.
• Strong client relationships are built through dependable service.
• Continuous growth and development within a supportive IT environment.