Customer Support & E-commerce Operations Executive

Customer Support & E-commerce Operations Executive Join a team integrating AI-powered tools with premium, human-led customer experience for a leading supplier of new and refurbished technology systems.

Cape Town (In Office), R20 000/month About Our Client The company is among Europe's leading independent suppliers of new and refurbished technology systems, specializing in premium second-life hardware alongside selected Windows and Android devices. It operates across the UK and Europe, managing multiple international e-commerce platforms and direct-to-consumer channels to serve customers worldwide.

The Role

Customer Support & E-commerce Operations Executive This role exists to balance high-quality customer support with operational intelligence in an office-based, hot-desk environment.

Working closely with the UK-based Customer Service Lead and operations team, the position focuses on managing customer engagement through AI-assisted tools and professional messaging while providing first-line intelligence on customer trends and emerging risks.

Key Responsibilities

• Manage customer queries via email and marketplace messaging systems.
• Review and oversee AI-assisted responses to ensure 100% accuracy and brand alignment.
• Handle escalated or complex queries including returns, warranty cases, and technical product specifications.
• Liaise with fulfilment and logistics teams to resolve cases efficiently.
• Act as first-line intelligence by proactively flagging patterns in returns, warranty claims, or delivery delays.
• Provide structured feedback and data insights to UK management to support process improvements.

About You

Excellent written communication skills with the ability to translate complex logistics or technical issues into clear customer experiences. Meticulous attention to detail for reviewing AI-assisted responses and managing warranty cases. Analytical and proactive mindset with a passion for data analytics. Ability to communicate professionally via email and marketplace messaging systems.