Travel Support

Join Our Team as an Inbound Travel Support Consultant in Cape Town

Are you passionate about African travel and excel in crafting unforgettable travel experiences?

Siyabona Africa is looking for an enthusiastic and dedicated Inbound Travel Support Consultant to enhance our sales support team in our Cape Town Office.

This entry-level role is perfect for individuals eager to contribute their skills to a dynamic team.

Location

Cape Town Office

Key Qualifications

• Completion of Matric, with a preference for those holding a college degree or relevant post-study courses in tourism.
• Must possess a valid identity document and, if applicable, a work permit for foreign nationals.
• A background in Tourism with a robust knowledge of Southern African geography.
• 3 to 5 years of experience in the travel industry, with a strong foundation in client support and travel booking.

Skills and Experience

• Experience in a similar customer service role, preferably office-based.
• Ability to manage customers from diverse backgrounds with patience and clarity over the phone.
• Fluent in English (both written and spoken) and one other South African official language.
• Proficient in keyboard skills, internet navigation, and social media platforms.
• Capable of working under pressure, independently, and prioritising tasks effectively.
• Team player with a proactive approach to self-development and training.
• Demonstrate strong sales skills and proficiency in travel booking.

Responsibilities

• Handle first-line support calls and emails, addressing travel product queries and after-sales service issues.
• Provide exceptional phone support, manage progress enquiries, and solve customer problems.
• Direct specific travel enquiries to appropriate support colleagues and ensure timely follow-up.
• Professionally manage basic travel enquiries and assist the sales team with booking services as needed.
• Utilise customer service tools to deliver accurate responses and an outstanding customer experience.
• Escalate customer issues effectively and provide feedback on system and process improvements to management.
• Exceed customer expectations by delivering superior service and performing additional duties as required.

How to Apply

If you're driven by a passion for travel, excel in customer service, and are committed to delivering an excellent customer service experience, we want to hear from you.

Fast-track to an interview send your CV to careers@siyabona.com with the subject line "Support Travel Sales Consultant - Siyabona.com"

Embark on a rewarding career journey with Siyabona Africa and become a key player in creating memorable travel experiences for our customers.