Restaurant Manager - Food Company - Cape Town

Introduction

Currently recruiting on behalf of a well-established, high-volume casual dining restaurant based at the V&A Waterfront, Cape Town, for an experienced Restaurant Manager. This is an excellent opportunity for a hands-on hospitality professional with strong leadership and operational management experience.

The successful candidate will take full responsibility for restaurant performance, including team leadership, guest satisfaction, financial controls, stock and labour management, and maintaining exceptional service standards. We are looking for someone who thrives in a fast-paced environment, leads by example, and is passionate about developing people while driving business success.

If you have a proven track record in restaurant management and are ready for your next career move, I would love to hear from you

Duties & Responsibilities

• Manage the restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization
• Total operational and financial responsibility for the restaurant
• Directly performs hands-on work on an on-going basis to train employees, respond to customer service needs, or otherwise role model appropriate behaviour in the restaurant
• Provide overall leadership, recognize and motivate members of the team, coach and train the team for operational excellence
• To take ownership of the restaurant and fully manage the site
• Control profit & loss by following cash control procedures, maintaining inventory, managing labour, reviewing financial reports and taking appropriate action
• Recruit, interview and hire team members, conduct performance appraisals, take disciplinary action, motivate, mentor, coach and train team members
• Ensure maintenance of equipment and facility using a preventative maintenance plan based on company standards
• Lead by example in all areas by becoming the expert in all aspects of the restaurant, interacting with guests and being present during busy service periods
• To be a team player always and be prepared to be flexible to ensure that all operations are always as guest focussed, efficient and profitable as possible
• To ensure the menu, drinks offering, service levels and support are always available according to the Food company’s standards
• To develop and maintain excellent, positive and progressive relationships and open communications with the team always
• To deliver high quality detailed pre-shift briefings before every service to improve product knowledge and service quality
• To help deliver high quality day one induction training for all staff and ensure that all team members have up to date and complete personnel files
• To attend all training sessions and briefings as required and encourage team to do the same
• Understand and comply with all regulations that pertain to health, safety and labour requirements of the restaurant, employees and guests
• Maintain all HACCP files and training records for inspection
• To liaise with the kitchen on daily operations and assist in food safety and quality control
• To use external audits as a positive development tool and complete all actions in a prompt and effective way
• To supervise all stock takes and ensure all necessary paperwork has been compiled correctly for reporting
• To ensure an accurate stock result brief is prepared for meetings and feedback from the previous week’s financial results and minutes
• To ensure accurate staff rosters are compiled to maximise service levels and ensuring employment percentages do not exceed budget
• To drive service delivery and targets to ensure that monthly forecasts and budgets are met

To strive for the achievement of service and quality standards

Desired Experience & Qualification

• Must live in Cape Town
• Matric or equivalent
• Diploma: Hospitality Management preferable
• First aid certificate advantageous
• Firefighting certificate advantageous
• IR experience advantageous
• Previous experience in a Restaurant Management (GM) or FOH Restaurant Management role
• To be able to work under pressure, for long hours
• To keep high standards of personal hygiene, clean uniform and overall camaraderie
• Has ambition to succeed
• Shows willingness to work, learning everything possible during the period of employment
• Pride, honesty and integrity