Senior IT Manager, IT Service DeliveryReports to: Head of Digital TransformationDirect Reports: IT Operations Manager, IT Infrastructure Manager, IT Procurement Manager

Role Purpose

Own the day-to-day reliability, performance, and cost efficiency of IT services while modernizing operations to support the organization's digital transformation. Ensure infrastructure, user support, and the technology supply chain evolve into an agile, automated, and data-ready platform that supports cloud adoption, Al workloads, and new digital capabilities across the business.

Key Accountabilities Service Operations & Stability Define and govern IT service standards, SLAs, and incident response protocols across the three teams.

Ensure high availability of core infrastructure, networks, endpoints, and business-critical applications.

Enforce IT security baselines, access controls, and patch-management discipline across the estate.

Drive root-cause analysis and permanent resolution of recurring operational issues.

Digital Transformation Enablement Translate management's strategic direction into executable operational plans, and assess infrastructure readiness, capacity, and security posture for cloud migrations, SaaS rollouts, and Al/data platform deployments.

Modernize the IT ops stack to support agile, product-oriented ways of working - e.g., self-service provisioning, automated patching, CI/CD pipeline support, and Data-first integrations.

Identify and retire legacy bottlenecks that slow digital delivery; champion infrastructure-as-code, containerization, or cloud-native tooling.

Ensure data infrastructure (storage, compute, connectivity) meets the performance, governance, and security requirements of analytics and Al initiatives.

Team Leadership & Performance Lead, coach, and set objectives for the Operations, Infrastructure, and Procurement team.

Build a culture of operational excellence, technology curiosity, and continuous improvement.

Financial & Resource ManagementOwn the OPEX/CAPEX budget for IT operations, infrastructure refresh, and technology supply.

Track spend variance, forecast renewal cycles, and identify consolidation or automation opportunities.

Strategic Alignment Act as the operational execution arm of the Head of Digital Transformation, provide readiness assessments, risk flags, and resource plans for initiatives.

Serve as the bridge between "run" and "transform", ensuring that digital team receive stable, secure, and responsive platforms rather than waiting on legacy ops cycles.

Requirements

10+ years in IT operations, infrastructure, or service management; 4+ years leading multi-disciplinary teams in a mid-to-large enterprise undergoing digital change.
Bachelor's degree in IT, Engineering, or related field; relevant certifications (e.g., ITIL MP, cloud platform certs, IT asset management) advantageous
Proven track record enabling cloud migration, SaaS adoption, ERP modernization, or Al/data platform rollouts from an operations/infrastructure vantage point.

Experience in construction, engineering, or multi-branch organizations is an advantage.

Strong grasp of enterprise infrastructure (network, server, hybrid/cloud), service desk operations, and IT asset/procurement lifecycle; familiarity with Azure/GCP/AWS, M365, or similar platforms.

Demonstrated track record negotiating and governing MSP, Ia SaaS, cloud, and hardware vendor relationshipsITIL; familiarity with ISO 27001, or equivalent operational standards; awareness of DevOps, or agile service delivery models.

Experiences in digital transformation and Data and Al implementation is preferred.

Comfortable running legacy systems and modern platforms side by side. Makes decisions based on evidence, not assumptions.

Strong communication, presentation, and interpersonal skills, with the ability to influence and persuade various audiences internally and externally. Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.