Finance Systems Senior Support Analyst

Our client, a leading global creative business, is looking for a Finance Systems Senior Support Analyst to join their Cape Town team. This is an exciting opportunity for a finance systems professional with strong NetSuite expertise who enjoys improving processes, supporting users, and driving system enhancements.

Reporting to the Finance Systems Support Lead, you will play a key role in supporting finance teams across the business, enhancing system functionality, and helping to develop best practices for finance system users.

Key Responsibilities

• Provide second-line support for finance system queries, primarily within NetSuite
• Create and maintain NetSuite saved searches and reports to meet business requirements
• Identify opportunities to improve finance system processes and workflows
• Assist with implementing system enhancements and continuous improvement initiatives
• Develop, update, and maintain finance system training materials
• Create engaging training videos and user guides
• Deliver training sessions to finance teams and support user adoption
• Provide technical guidance and mentorship to the Finance Systems Support team
• Promote best practices and increase NetSuite knowledge across the wider finance function
• Collaborate with stakeholders to understand business needs and recommend effective system solutions

Minimum Requirements

• Relevant tertiary qualification in Finance, Information Systems, Accounting, or a related field
• Several years' experience supporting finance systems in a commercial environment
• Strong working knowledge of Oracle NetSuite is essential
• Experience creating saved searches, reports, and dashboards within NetSuite
• Proven experience delivering user training and producing training documentation
• Excellent analytical and problem-solving skills
• Strong communication and stakeholder management abilities
• Highly organised with excellent attention to detail
• Ability to manage multiple priorities in a fast-paced environment

What's on Offer

• Opportunity to join an internationally recognised organisation
• Work with a collaborative and supportive finance systems team
• Exposure to global finance operations and projects
• A role where you can genuinely influence process improvements and user experience
• Competitive salary and excellent career growth opportunities

Ready to take your finance systems career to the next level? Apply today and become part of a team committed to innovation, collaboration, and continuous improvement.