E-Commerce Customer Service Assistants

At our core, we’re all about giving our customers a journey they’ll actually enjoy. If you thrive in a fast-paced, problem-solving environment, keep reading!

Your Mission

As our Customer Service Assistant, you’re not just answering call...

Job Requirements

You'll Thrive If You

Enjoy structured administrative work and take pride in accuracy.

Can manage multiple tasks in a fast-paced environment.

Remain calm, professional, and solutions-focused under pressure.

Communicate clearly and professionally with customers and colleagues.

Are comfortable using spreadsheets and digital systems.

You Bring

Minimum of 2 years' experience in customer service, retail, or hospitality.

Grade 12 (Matric).

A diploma or degree is advantageous.

A friendly, outgoing personality with a customer-first approach.

Willingness to work in a pet-friendly office environment.

The Hard Truth – Not for Everyone

Emotional Discipline

Remain professional and calm when dealing with frustrated or difficult customers.

Do not take challenging customer interactions personally.

Small Team, High Impact

Work as part of a small, high-performing team where your contribution directly impacts business success.

Take ownership and accountability for your work without relying on scripts or passing tasks to others.

Constant Context Switching

Manage customer emails and phone calls simultaneously.

Stay organised while handling multiple interruptions and priorities.

The Admin Reality

Perform repetitive administrative tasks and accurate data capturing.

Follow up on outstanding information and customer requests.

Maintain high standards of accuracy and attention to detail.