CUSTOMER CARE ADMINISTRATOR

About Our Client The company operates within the Western Cape and manages the distribution of chemicals and related products. It focuses on supply chain, logistics, and warehouse operations while maintaining health, safety, and quality standards.

The Role

CUSTOMER CARE ADMINISTRATOR The Customer Care Administrator exists to coordinate customer service, order processing, stock control, and logistics to ensure accurate, timely, and cost-effective delivery of products. The role acts as a key liaison between customers, sales teams, suppliers, and the supply chain to support operational excellence.

The main focus areas include order fulfillment, inventory management, distribution planning, and health and safety compliance.

Key Responsibilities

• Demonstrate 5+ years of experience in customer service, sales administration, or order processing.
• Liaise between the sales force, customers, and supply chain to fulfill internal and external customer orders.
• Generate customer quotes, sales orders, tax invoices, purchase orders, and credit notes.
• Manage stock control, forecasting, month-end stock counts, and reconciliations.
• Plan customer deliveries and oversee picking, loading, and dispatch processes.
• Handle customer queries and complaints while providing regular order-fulfillment feedback.
• Act as the site Health and Safety representative and ensure compliance with HSE rules.
• Maintain office requirements including stationery, cleaning materials, and equipment.

About You

5+ years of experience in customer service, sales administration, or order processing. Grade 12 or equivalent. Proficiency in MS Office, specifically intermediate Excel and Outlook. Experience with stock control, inventory management, and month-end processes. Experience coordinating deliveries, dispatch, and working with transport providers. Familiarity with ERP/inventory systems such as Syspro or Pastel.

Valid drivers licence and own reliable vehicle. Diploma or Certificate in Business Administration, Supply Chain, Logistics, Warehousing, or Finance (advantageous). Understanding of HSE and quality documentation such as SDS, COA, or PDS (advantageous).