Network Operation Center (NOC) l Penang

Job Purpose

To carry out and take responsibility for the tasks and activities relating to the operation of applications in production in GS-IT with the following goals:

• Ensure the Service Level Agreements (SLA) are adhered to
• Ensuring high availability, security, and performance of all monitored systems.
• Implement changes in accordance with requirements

The position "Application Specialist“ comprises the following monitoring and operational roles:

• Monitor network performance and ensure the availability and stability of the network infrastructure
• Detection, analysis, resolution, and documentation of all IT faults in accordance with standards
• Use of standard tools for incident, problem, request and change management
• Escalation of faults as specified to the respective on-call service or alternatively to the Escalation Manager
• Fault response outside the service line's acceptance times
• Adhere to company policies and procedures related to network operations, security and data privacy
• Provide technical support to end users by resolving network-related issues

NOC Specialties

• Some basic Knowledge of Cisco Routers and Switches
• Basic Commands for Cisco Router and Switches.
• Handling of Alarms and Events by Trouble Tickets
• Good general Network Knowledge in terms of WAN / LAN / WLAN
• CCNA Certification welcome

Qualifications/Skill

Professional Skills (Technical, Methodology and Business)

• Relevant professional training / qualifications in networking / computer studies
• High level of responsibility and team works
• Good communication and strong analytical skills
• Good practical knowledge in Service-management Processes
• Experience updating and documenting SOP’s training manual
• Good collaboration skills to work effectively with other teams and end-users

Preferred

• NOC operator experience
• CCNA level certification has an advantage
• Experience using Service Now, Dynatrace and StableNet
• Familiar with MS products like Outlook, Teams, Office 365

Specific Work Conditions

• Able to work in 24/7 shifts
• Senior might require to take on the On Call support roles
• Able to work from home