Housekeeping Supervisor - Bilingual

About Us

At Holiday Inn Brookfield-Milwaukee, WI, we’re all about travel that’s simple AND smart.

That means we offer more to our guests where it matters most to them. Easy check-in? All the essentials in a comfy room? They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you?

Your day to day

As Housekeeper Supervisor, you’ll keep all aspects of housekeeping and laundry running smoothly - and ensure our high standards are met to deliver a memorable and unique guest experience.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Supervisor, you’ll help the General Manager in supervising all aspects of housekeeping and laundry – ensuring high standards are maintained.

Guest Experience

• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
• Handle complaints and special requests to achieve complete guest satisfaction
• Comply with special needs and requests of the guests, VIPs and repeat visitors

People

• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Promote teamwork and quality service through daily communication and coordination with other department heads
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods

Financial

Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).

Responsible Business

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents)
• May maintain procedures for security of lost and found items
• Perform other duties as assigned.

Accountability

This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees.

What we need from you

• High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.
• Must be Bi-lingual, English and Spanish.
• Availability on weekends

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform and superb training.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Skills

Business Performance Management, Coaching, Communication Skills, Cost Control, English Language, Government Regulations, Housekeeping/Cleaning, Inventory Levels, Inventory Management, Laundry, Mentoring, Multilingual, Order Supplies, Performance Goal Setting, Recycling, Resolve Customer Issues, Safety Compliance, Spanish Language, Special Needs, Staff Requirements, Staff Training, Team Player, Time Management

About the Company

Brookfield Ventures LLC