Leasing Specialist

Leasing Specialist

Reports to: Community Manager

Status: Non-Exempt

Position Overview

The Leasing Specialist plays a key role in driving occupancy and creating a strong resident experience. This role is responsible for managing the full leasing cycle—from first contact through move-in—while delivering a high level of service to both prospective and current residents.

This position blends sales, customer service, and operations, and is critical to the overall performance of the community.

What You’ll Do

Leasing & Sales

• Manage the full leasing process, including responding to leads, conducting tours, and closing leases
• Follow up consistently with prospects to maintain strong conversion ratios
• Present the community, apartments, and amenities in a way that aligns with company standards and expectations
• Maintain knowledge of local market conditions and competing properties

Customer Experience

• Provide a positive, responsive experience for both prospects and current residents
• Handle inquiries, concerns, and requests in a professional and timely manner
• Support resident retention through engagement and service

Operations & Administration

• Prepare and process lease paperwork accurately and in a timely manner
• Maintain leasing traffic, prospect data, and follow-up records
• Review and audit lease files for accuracy and completeness
• Assist with move-in readiness, including unit inspections and coordination

Marketing & Community Engagement

• Support marketing efforts to drive traffic and visibility
• Assist with resident events and community initiatives
• Identify opportunities to improve traffic, leasing performance, and overall experience

What We’re Looking For

• Strong communication and interpersonal skills
• Comfortable in a sales-driven environment with performance expectations
• Organized and able to manage multiple priorities at once
• Ability to handle a fast-paced environment and shifting priorities
• Professional, reliable, and accountable
• Team-oriented with a willingness to support the broader community

Benefits

• Health, Dental & Vision insurance offered after 30 days of employment
• Company paid Group Life Insurance and Short Term Disability
• Voluntary AD&D Insurance and Long-Term Disability
• 401(k) with Company match after 6 months of employment
• 15 days of PTO/2 Personal Days
• 7* Observed/Paid Holidays (*Veterans are also eligible for Veterans Day)
• Company provided apparel/uniforms

Requirements

Qualifications

• High school diploma or GED required
• Previous customer service or sales experience preferred
• Basic computer skills and ability to learn property management software (e.g., Onesite)
• Valid driver’s license and reliable transportation required

Schedule & Expectations

• Ability to work a flexible schedule, including weekends
• Consistent attendance is essential to support community operations
• May be required to work additional hours based on business needs

Physical Requirements

• Regularly required to sit, stand, walk, and use hands
• Occasionally lift up to 20 pounds
• Ability to tour the community and walk units as needed

Work Environment

• Office and on-site community environment
• Regular interaction with residents, prospects, and team members
• Moderate noise level typical of an office setting

Acknowledgement

This job description outlines the general nature of the role and is not intended to be a complete list of all duties or responsibilities.