Support Desk Technician

• Privacy Policy
• Job Openings
• Support Desk Technician
• Service Desk
• Albany, New York
• Department
• Service Desk
• Employment Type
• Full Time
• Minimum Experience
• Mid-level
• Compensation46,000-55,000Complete Network is looking for a support desk technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience.
• This is a level 1-2 support desk position troubleshooting a variety of desktop support issues.
• The candidate must have strong technical and communication skills.
• Day-to-day duties will include remote and on-site technical support for our customers.
• Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.
• Candidate Must Possess The Following Skills And Experience: Good personality
• Able to interact with and support customers while maintaining a friendly attitude Highly organized Excellent time management skills Strong verbal and written communication skills Strong search engine and research capabilities Windows System Administration in a distributed environment
• Desktop and Server Active Directory Administration Application Support and Administration Anti-virus administration and malware remediation Backup and recovery software Troubleshooting of hardware and OS issues Mobile device support Networking concepts and hardware Familiarity with network cabling Understanding TCP/IP Networking Managing switches, routers, and firewalls Wireless networks Remote-access and site-to-site VPNAny of the following skills and/or certifications are a plus: Microsoft Windows Server Microsoft Exchange Cisco IOS and/or ASA firewall Linux VMware SQLOther

Requirements

• Candidate must be willing to work overtime and be on call.
• Candidate must have reliable transportation as there is local travel required.
• Candidate must be able to work from home.
• Benefits include health insurance, cell phone allowance, and retirement plan.
• There is also tremendous opportunity for professional development and opportunities for advancement.

Complete Network is headquartered in Albany, NY with offices in the Carolinas. We deliver first-rate IT support to some of Tech Valley's top companies. Come join our growing team in a fun and dynamic work environment.

Please include resume with responseLink to This JobLocationAlbany, New YorkDepartmentService DeskEmployment TypeFull TimeCompensation46,000-55,000Privacy Policy Terms of Service© BambooHR All rights reserved.