Help Desk Technician (Help Desk Tech)

JOB SUMMARY

Requisition Number

2886 Job Title

Help Desk Technician Date Opened

4/6/2026

Location

Metairie

Industry

Corporate

Department

Information Technology

Employment Type

Full-Time Regular

Part-Time Available

NoEligible for US Work Authorization Sponsorship

NoFLSA Exemption

Non-Exempt

Job Summary

The Help Desk Technician will assist with the installation, support and maintenance of servers or other company systems.

Job Duties and Responsibilities

Provide end-user support, resolving technical issues and provides technical assistance for all Operating systems; Provide remote support through phone or end-user via phone; Set up new hires with equipment and appropriate access to the companys system; Troubleshoot issues with equipment like printers, computers and servers Assist with the maintenance of the business software applications; Assist with the implementations, installations, configurations, monitoring, trouble shooting and evaluation of existing and new operating system; May confer with database programmers, analysts or other system administrators.

Qualifications (Knowledge, Skills and Abilities)

High School diploma or the equivalent required; Minimum of three (3) years of proven experience as a help desk technician or IT customer support role is required; Associates Degree in directly related discipline or current CompTIA Certificates (A+, Network+ and/or Security+) may be considered in lieu of one (1) year of the required experience; Tech savvy with working knowledge of office automation products, databases and remote control; Good understanding of computer systems, mobile devices and other tech products; Ability to diagnose and resolve basic technical issues; Proficiency in English; Excellent communication skills; Customer-oriented and cool-tempered.

Working Conditions: Work is primarily conducted in an office environment (Private or Semi-Private Office) but also requires occasional travel to off-site work locations; Interaction with other team members, as well as supervisors and client personnel; Must be able to wear safety equipment as required by the safety department for personal protection; May be required to travel out of town on a periodic basis.

Physical Requirements (With or without Reasonable Accommodation)

Must be able to lift and carry 20 pounds; Sufficient clarity of speech and hearing or other communication capabilities which permits employee to communicate effectively; Ability to sit for prolonged periods of time; Sufficient vision or other powers of observation which permits employee to conduct analysis and investigations; Sufficient manual dexterity which permit the employee to perform routine office duties; Sufficient personal mobility and physical reflexes to perform office duties and travel when necessary to off-site locations.

This job description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision.

The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. Drug Free Workplace: EDG Inc. and its subsidiaries are committed to a drug free workplace. Applicants are subject to both pre-employment hair and urine drug screens.

Post-hire, employees are subject to random, periodic, post-accident, and reasonable suspicion drug testing which may include both hair and urine drug screens.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.