Multi-Unit General Manager

Job Title: Multi-Unit General Manager

Department: Operations

Reports To: Leadership (Concourse, Director of Operations, Site General Manager, Plaza Director where applicable)

Status: Exempt

Date: May 2025

Salary

Broad Responsibilities

Lead and oversee operations across multiple airport food service locations by driving exceptional results, establishing and maintaining consistent company culture, and managing key stakeholder relationships across units. Hold full accountability for achieving financial, operational, and guest service objectives while creating and sustaining best-in-class work environments across all assigned locations.

Develop and implement strategic training initiatives and provide leadership to multiple management teams to ensure consistent delivery of premium service that exceeds Food and Beverage standards and company policies and procedures. Direct and mentor unit-level management teams to achieve operational excellence and foster professional growth across the portfolio.

Main Duties & Responsibilities

1. Understand completely all policies, procedures, standards, specifications, guidelines, and

training programs.

2. Estimate food consumption, place orders with suppliers, and check quality standards upon

delivery of food and beverage.

3. Resolve customer complaints about food quality or service through company standards.

4. Maintain sanitation standards and keep appropriate records.

5. Monitor actions of staff and customers to ensure that health and safety standards and liquor

regulations (where applicable) are followed in adherence to state and local guidelines.

6. Prepare all required paperwork, including forms, reports, and schedules in an organized and timely

manner.

7. Order supplies such as tableware, cooking utensils and cleaning items.

8. Arrange for maintenance and repair of equipment and other services (as needed)

9. Maintain opening and closing procedures and security standards.

10. Make employment and termination recommendation consistent with company

guidelines.

11. Ensure all employees follow company dress code guidelines.

12. Recruit, hire and oversee Brand & Company training for staff.

13. Monitor food preparation and methods to ensure compliance with brand and company

specification and standards.

14. Forecast labor and staff schedule appropriately as business dictates.

15. Responsible for onboarding and continued development of associates assigned to their

concept.

16. Perform any other duties assigned by supervisor

Skills and Qualifications

1. Minimum High School Diploma, some college preferred.

2. 2-5 years restaurant management experience.

3. Excellent communication skills.

4. Strong organizational skills

5. Strong customer service skills

6. Ability to forecast sales based on trends.

7. Must be able to adapt to a diverse workforce.

8. Competency in ordering and inventory process

9. Ability to lead a team and reach organizational objectives and goals.

10. Ability to understand all P&L responsibilities and goals for the location including labor, sales, and

COG.

11. Ability to work under pressure.

12. Able to work a flexible work schedule and meet business demands, including weekends and

holidays. Knowledge of managing the operations of a business, with knowledge of products and

services including selling strategy

Physical Demands

The physical demands described here are representative of those that must be met by an

associate to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

While performing the duties of this job, the associate is regularly required to stand for long

periods of time, use hands and fingers, communicate verbally, and hear. The associate is

frequently required to reach with hands and arms, climb, balance, taste, and smell. The

associate is also occasionally required to walk, stoop, kneel, crouch, crawl, and either lift or

move up to 50 pounds. Specific vision abilities required by this job include close vision,

distance vision, color vision, peripheral vision, depth perception, and the ability to focus

EEOC Statement

We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.