Helpdesk Support Specialist

About GenderGP At GenderGP, our mission is to make gender-affirming healthcare accessible, inclusive, and supportive. Since 2015, we've been pioneering compassionate online care around the world.

We’re seeking a proactive, empathetic Member Support Specialist to provide exceptional assistance to our community and ensure every member interaction is handled with care, clarity, and professionalism You’ll be the first point of contact for our members, helping them navigate their journey with us and making their experience seamless and supportive.

By responding to enquiries quickly and accurately, you’ll play a key role in building trust and confidence in our service. Escalating queries to the relevant team member/s where technical or other support is required. Working at pace, enjoying the challenge of solving member problems, and providing exceptional support.

Independently learning about our service, procedures, and related topics, with ongoing support available. Supporting members through new product launches and service expansion. Experienced in customer support, ideally in healthcare, telehealth, or regulated industries. A natural communicator with excellent written English and the ability to explain complex information clearly.

Comfortable learning independently while using structured resources and guidance to support decision-making. Fully remote, with UK-based preference and flexible hours. Opportunity for professional development and training in member support, telehealth services, and platform tools. Comfortable handling high-volume support and navigating complex member queries.

Salary: GBP 25000 - 32000 per year