Operations Executive

Job Title: Operations Executives

Reporting to: Operations Supervisor

Contract: Permanent

Location: Evan Evans Head Office – 258 Vauxhall Bridge Road, London, SW1V 1BS

Evan Evans is the most established and best reviewed sightseeing operator in London and has been accompanying visitors on city tours and out of town excursions since 1933. Our mission is to provide high quality, immersive sightseeing experiences that showcase the beauty, heritage, and excitement of Britain and beyond.

Our offering includes day tours by coach, walking tours, rail trips, private chauffeur & small group experiences, and we also provide tickets to London’s most popular attractions, river cruises and hop-on hop-off tours.

Working within a vibrant team in our central London office, the Operations Executive is responsible for the smooth running and operation of our coach and walking tours whilst maintain a superior standard of customer service in order to achieve the company’s service targets.

Working in a team environment, the role is focused on service excellence and being an expert on the product range which will enable us to continue being the highest reviewed day tour operator.

Key Responsibilities and Objectives

• Work within the operations team ensuring the smooth running and operation of our tour departures.
• Prepare of all paperwork required.
• Book/cancel venues, coaches, guides and hosts as per business requirements.
• Liaise with Victoria Coach Station regarding our confirmed coach schedule.
• Assist with departures from Victoria Coach Station and Evan Evans office, greeting our guests and ensuring they are correctly loaded onto their coaches.
• Deal with any operational enquiries at Victoria Coach Station and at the office.
• Upsell to our guests other Evan Evans products.
• Track and reply to reviews on online platforms in a polite and timely manner.
• Accompany our guests on their escorted non-guided tours

Key Skills

• Operational background
• Good organisation and prioritisation skills with attention to details
• Strong communication skills
• Ability to act on own initiative and to work as part of a team
• Ability to think calmly whilst under pressure and have a problem-solving approach to situations
• A love for dealing with guests and giving superior guest service
• Knowledge of London and Southeast England desirable

Working hours

Rotational shifts, working five (5) days out of seven (7), including weekends and Bank Holidays, as per business requirements.

Salary: GBP 24000 - 30000 per year