Customer Success Executive / Account Manager

Customer Success / Account Manager, £45,000 Bonus Benefits, Hybrid Working Included, Reading Area, Amazing Growing Company Overview on the Customer Success / Account Manager Are you ready to take your career to a whole new level of impact and influence? As a Customer Success Executive & Account Manager, you wont just manage accounts youll transform relationships.

Youll be the trusted partner to some of the UKs most influential leaders, helping them access the insights, clarity, and strategies that empower them to grow faster, perform better, and lead with confidence. The company youll be joining is a world-class research and advisory powerhouse laser-focused on the financial and corporate performance of the UK technology sector. Their mission?

To help technology companies, investors, and advisors make smarter, sharper, more strategic decisions. Every insight, every report, every connection matters and as a Customer Success Executive, youll be right at the heart of it. This isnt just another role. This is about contribution. Its about influence. Its about being the difference that makes the difference.

As a Customer Success & Account Manager , youll: Be the first line of excellence managing daily customer interactions with speed, clarity, and professionalism. Serve as the trusted partner for CEOs, CFOs, investors, and even board directors, ensuring they always feel supported and valued. Own the renewal journey guiding subscription renewals with confidence, ensuring seamless continuation, and maximising retention.

Create strong, meaningful connections with key stakeholders, tailoring support to their exact needs. Lead onboarding experiences that are engaging, clear, and energising setting the stage for long-term success. Keep CRM and support platforms sharp, accurate, and up to date. Collaborate with internal teams to resolve challenges and elevate the customer experience.

Track and measure what matters monitoring customer success metrics to ensure consistent performance. What's in your DNA / Experience Needed? Experienced you have 2 years in customer success, account management, or B2B client service. Confident youre comfortable engaging with senior-level and board-level stakeholders. Skilled you know how to guide contract renewals and subscription cycles.

Articulate your communication is clear, professional, and inspiring. Organised you thrive when managing multiple priorities with precision. Tech-ready youre confident using CRM systems and Microsoft Office. Driven youre a self-starter, proactive, and passionate about creating results. Bonus points if you bring experience in technology, financial services, research, or SaaS/subscription businesses.

Whats In It For You? When you step into this Customer Success Executive role, youll enjoy: £45,000 base salary performance-driven annual bonus of 10%. Hybrid working (3 days in central Reading office, 2 days remote). 25 days holiday bank holidays. Pension scheme. Private healthcare and wellbeing perks. A supportive, high-performance, and collaborative culture.

Your Future Starts Now: This is your chance to grow, contribute, and achieve more. As aCustomer Success / Account Manager, youll be part of a mission-driven team that values your ideas, recognises your contribution, and celebrates your success. If youre ready to step up, stand out, and shape your future, apply today. TPBN1_UKTJ

Salary: GBP 36000 - 54000 per year

Experience: 3 years required