Customer Success UK

Our MSAB office in Reading is now hiring two Customer Success resources to support our sales operations in UK. The role will allow you to contribute to a safer world while helping to achieve our sales strategy and growth plans.

The job

Working in these Customer Success roles you will hold a key importance for renewals and onboarding based in our UK office in Reading. You will ensure our business runs smoothly having daily interaction with both our sales team and our customers. Main tasks include, making sure our CRM system is updated and that our customers have what they need to gain the most value from our products.

Your daily tasks will cover

• Maintain accurate CRM systems for relevant territory. Ensure accurate pipeline tracking and account information.
• Oversee quotes, contracts, and order processing, working closely with sales, legal, and finance etc from HQ.
• Drive sales forecasting and reporting, providing insights to support regional decision-making.
• Support territory planning and act as a key liaison to align Sales, Finance, Legal, and Delivery teams across the deal lifecycle.
• Ensure successful onboarding and adoption of MSAB tools within customer organisations.
• Build and maintain long-term customer relationships, acting as a trusted point of contact post-sale.
• Drive renewals, contract extensions, and revenue retention across existing accounts.
• Identify and support upsell and cross-sell opportunities in collaboration with Area Sales Managers.

Who you are

We look forward to hearing you tell us about your reliable and organised personality and also about your ability to confidently communicate and create relationships on a long-term basis.

You are a person who is easy to talk to, who enjoys being part of a team and take responsibility for your work making sure the administrative side of our business runs smoothly.

This is an opportunity to support sales operations, guide our customers with onboarding and learn how CRM contributes to our business growth.

Salary range for these roles are 27K-29K + bonus.

Apply now to take this opportunity to contribute to a safer world.

For more information about MSAB: About us - MSAB

What we can offer

Create a safer world with us!

As one of the world’s leading digital forensics companies, MSAB leads the way in pioneering advancements that contribute to making our world safer.

Your work at MSAB will bridge the gap between technology and justice. You will be inspired to go beyond your comfort zone, and you will deal with challenging and meaningful projects. When you join us, you become part of a global team that aspires to create a safer digital future, one breakthrough at a time.

We can offer you an exciting work environment, where we value being innovative, acting ethically and delivering results in everything we do while our customers' needs are at the center. We are proud to be a fast-growing international company with more than 20+ nationalities and we work with things that really make a difference.

Every day at MSAB is an opportunity to redefine the future of digital forensics.

Are you up for the challenge?