Patient Navigator (Receptionist)

Patient Navigator | Great Western Medical Practice | Part-Time 38 hours per week

Great Western Medical Practice, in Aberdeen, is looking for a forward thinking Patient Navigator to join our friendly team and support all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.

You will form part of our front of house team to provide patient focused telephone and administration services that assist and direct patients in accessing the appropriate service or healthcare professionals.

The successful candidate will ideally have prior experience within a GP practice, and will be a confident communicator with a friendly and welcoming nature.

You will have exceptional interpersonal skills, experience of using IT systems and work well under pressure. Working as part of a team who really care about putting our patients first will be a huge motivator for you.

Right to work in the UK: Please note that we are unable to offer visa sponsorship for this position. Applicants must therefore already have the right to live and work in the UK at the time of application.

The job holder will have to

• greet patients and visitors, advising them of their appointments and checking them in
• advise patients on self-check in facilities
• receive and make calls as required with the ability to handle heavy phone/patient traffic
• divert calls and take messages as appropriate
• sort, review and distribute incoming internal mail
• process outgoing mail following the procedure
• pull, file and photocopy patient’s paper records
• scan and attach patients’ data to patients’ electronic records
• ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
• receiving all incoming deliveries, opening and distributing accordingly
• complete the Surgery Administration, including registrations and deductions

Therefore, the successful candidate must

• desirably have prior experience as patient navigator
• be confident using the phone
• have a good level of IT skills
• be friendly and welcoming; patient and understanding
• be able to follow instructions and procedures
• have good organisation and communication skills
• work accurately and methodically
• be able to work with all types of people
• Right to work in the UK: Please note that we are unable to offer visa sponsorship for this position. Applicants must therefore already have the right to live and work in the UK at the time of application.

Note

Full-time equivalent is 40 hours per week.

We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About Great Western Medical Practice

Located in Seafield, Aberdeen, we provide healthcare to around 10,000 patients from a modern, accessible health centre. We offer a variety of appointment types—telephone, face-to-face, and video—available Monday to Friday, 8am to 6pm. The practice is conveniently situated near local amenities, including pharmacies, shops, and bus routes, with ample parking.

Location: Seafield Rd, Aberdeen AB15 7YT

System used: SystemOne

Why join us?

Our Benefits;

• NHS Pension
• 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
• Extra days leave for work anniversary each year
• Enhanced Maternity, Paternity / Adoption pay
• Participation in OMG’s refer a friend scheme
• 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
• 24/7 free access to a remote GP service for you and your family
• Eye care and Cycle to work schemes

Join OneMedical Group. Shape a healthier future.

For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As a leading independent healthcare organisation, we provide NHS services at scale and design, build and manage the spaces where care happens—bringing everything together under one roof. We are proud to be the only organisation in the UK to do this.

Family-run and values-led, our purpose is simple and powerful: to provide a healthier future for all. Guided by People First, Working Together and A Healthier Future, we deliver healthcare with compassion, innovation and a deep commitment to reducing health inequalities—working in true partnership with the NHS.

OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk