Front Desk and Social Media Specialist

We are seeking a friendly, organized, and creative Front Desk & Social Media Specialist. This role is ideal for someone who enjoys creating engaging content, managing social media, and contributing to a positive client experience. The successful candidate will be first point of contact for our clients while helping to strengthen our online presence through content creation and digital marketing.

Responsibilities

• Welcome clients and provide exceptional customer service in person, over the phone, and through online communication channels.
• Manage appointment bookings, confirmations, cancellations, and client inquiries using our booking system.
• Respond to emails, phone calls, text messages, and social media messages in a professional and timely manner.
• Maintain accurate client records and ensure all information is updated as needed.
• Create, schedule, and publish engaging content for social media platforms, including Instagram, Facebook, and TikTok.
• Capture photos and videos of services, products, events, and behind-the-scenes activities for marketing purposes.
• Edit photos and videos using tools such as Canva, CapCut, Adobe Express, or similar software.
• Produce engaging short-form video content including Reels, Stories, promotional videos, client testimonials, and educational content.
• Monitor social media trends and develop creative ideas to increase engagement, followers, and brand awareness.
• Assist with marketing campaigns, promotions, contests, and special events.
• Promote salon, spa, wellness, and astrology services, as well as retail products with the help of Google SEO through our website.
• Support retail sales by recommending products and services that meet client needs.
• Maintain a clean, organized, and welcoming reception area.
• Assist the management team with administrative duties and day-to-day operations as required.

Qualifications

• Previous experience in reception, customer service, administration, social media management, or a related field is preferred.
• Strong customer service skills with a friendly, professional, and positive attitude.
• Excellent verbal and written communication skills.
• Experience managing social media platforms including Instagram, Facebook, TikTok and Google SEO
• Proficiency in video editing and content creation using tools such as Canva, CapCut, InShot, Adobe Express, or similar applications.
• Ability to create engaging photo and video content that aligns with the brand's image and goals.
• Experience in the beauty, wellness, spa, or salon industry is an asset.
• Knowledge of social media marketing trends and best practices is preferred.
• Canadian Permanent Resident or Citizen preferred.

Job Details

Job Type: Full-time

Benefits

Casual dress

Flexible schedule

Store discount

Work Location: In person

If you are passionate about customer service, social media, content creation, and helping people feel their best, we would love to hear from you.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits

• Casual dress
• Flexible schedule
• Store discount

Work Location: In person