Site Director

Site Director – E-Commerce Logistics

Location: Halifax, Nova Scotia

Reports To: Director, Operations

Employment Type: Full-Time

About Us

ID Logistics (IDL), a global leader in third-party logistics, combines entrepreneurial spirit with a dedication to operational excellence. We were founded in Orgon, France in 2001. With a global workforce of over 38,000 experts and 84 million square feet of facilities across over 400 sites, we're transforming logistics--and this is just the beginning!

As we aim to accelerate growth in Canada, we are actively seeking a Site Director to support the launch of our newest site in Halifax, NS.

Position Overview

The Site Director is responsible for the overall leadership, performance, and profitability of a dedicated third-party logistics (3PL) operation supporting a major e-commerce client. This role oversees all aspects of warehousing, fulfillment, transportation coordination, inventory management, customer service, safety, and employee engagement within a fast-paced, high-volume distribution environment.

As the senior leader on site, the Site Manager ensures operational excellence while consistently meeting or exceeding client service-level agreements (SLAs), productivity targets, quality standards, and financial objectives.

The successful candidate will foster a culture of continuous improvement, accountability, safety, and customer focus while leading a team of supervisors, warehouse associates, and support personnel.

Key Responsibilities

Operational Leadership

• Direct all day-to-day warehouse and fulfillment operations, including receiving, inventory control, order fulfillment, value-added services, shipping, and returns processing.
• Ensure all client-specific service requirements and KPIs are achieved or exceeded.
• Lead workforce planning activities to support seasonal fluctuations and peak e-commerce volumes.
• Monitor operational performance through established metrics and implement corrective actions when required.
• Drive operational efficiency, throughput, accuracy, and service quality initiatives.
• Develop and maintain standard operating procedures (SOPs) that support best-in-class execution.

Client Relationship Management

• Serve as the primary site-level contact for the client.
• Build strong client partnerships through regular communication, performance reviews, and issue resolution.
• Present site performance metrics, improvement plans, and business updates during client meetings.
• Proactively identify opportunities to improve service levels, reduce costs, and enhance the customer experience.
• Support business growth initiatives and contract expansion opportunities.

Financial Management

• Manage site operating budgets, labour costs, and capital expenditures.
• Monitor financial performance and identify opportunities to improve profitability.
• Analyze labour productivity, overtime utilization, operational expenses, and inventory-related costs.
• Support annual budgeting and forecasting processes.
• Ensure adherence to financial controls and company policies.

Team Leadership & Development

• Lead, coach, and develop supervisors, team leads, and operational staff.
• Foster a high-performance culture focused on accountability, engagement, and continuous improvement.
• Ensure staffing levels align with operational requirements.
• Conduct performance reviews, succession planning, and employee development activities.
• Promote a positive workplace culture that supports employee retention and engagement.

Safety, Compliance & Quality

• Champion a safety-first culture and ensure compliance with all provincial and federal regulations.
• Maintain compliance with Occupational Health and Safety requirements in Nova Scotia.
• Lead incident investigations and implement corrective actions to prevent recurrence.
• Ensure inventory accuracy and quality standards are maintained throughout all operational processes.
• Oversee security procedures and loss prevention initiatives.

Continuous Improvement

• Utilize Lean, Six Sigma, or other continuous improvement methodologies to drive operational excellence.
• Analyze facility performance data and identify process improvement opportunities.
• Lead warehouse optimization projects involving layout, technology, automation, and workflow enhancements.
• Support implementation of Warehouse Management System (WMS) enhancements and new client requirements.

Key Performance Indicators (KPIs)

• On-time order fulfillment
• Order accuracy
• Inventory accuracy
• Safety incident frequency rate
• Labour productivity
• Cost per order
• Employee engagement and retention
• Client satisfaction scores
• Budget performance
• SLA compliance

Qualifications & Experience

Required

• 5–10+ years of progressive leadership experience in warehousing, distribution, logistics, or supply chain operations.
• Minimum 3–5 years managing a distribution centre or large operational team.
• Experience within dedicated 3PL environment.
• Experience supporting high-volume e-commerce fulfillment operations.
• Strong financial acumen with experience managing operating budgets and labour costs.
• Demonstrated success leading large teams in a fast-paced environment.
• Strong knowledge of warehouse management systems (WMS), inventory management, and operational reporting.
• Excellent communication, leadership, and client relationship management skills.
• Proficiency with Microsoft Office and operational reporting tools.

Preferred

• Post-secondary education in Supply Chain Management, Logistics, Business Administration, or a related field.
• Lean, Six Sigma, or Continuous Improvement certification.
• APICS, SCMP, CSCMP, or related professional designation.
• Experience implementing automation or warehouse technology solutions.

Working Conditions

• Warehouse and office environment.
• May require occasional evening, weekend, or holiday support during peak e-commerce periods.
• Ability to walk the warehouse floor regularly and oversee operations in a physically active environment.
• Occasional travel within Canada for training, client meetings, or company events.

Base Salary: $120-130,000/year

Bonus: 20%

Health Benefits: effective as of hire date

Retirement Plan: effective as of hire date